Executive Housekeeper Manager at Hampton by Hilton (2024-05 – Present)
- Oversee daily operations and manage housekeeping staff to ensure flawless cleanliness and organization throughout the property.
- Designed and implemented updated cleaning procedures and rigorous training programs, yielding elevated performance and improved customer satisfaction scores.
- Manage departmental budgets, successfully identifying cost-saving opportunities without compromising brand standards or service quality.
General Manager at Hampton by Hilton (2016-10 – 2022-05)
- Comprehensive Property Leadership: Assumed full accountability for all hotel operations, seamlessly directing the front desk, housekeeping, food and beverage, sales and marketing, and maintenance departments.
- Capital Improvements: Spearheaded a major guest room renovation project, successfully completing it ahead of schedule and within budget through meticulous project management.
- Financial Management & Forecasting: Directed the annual budgeting process, analyzed real-time financial and P&L reports, and implemented technology solutions (including online booking systems and property management software) to identify cost-reduction opportunities and streamline workflows.
- Talent Acquisition & Development: Partnered with HR to design recruitment strategies (job postings, sourcing, interviewing) for key management and hourly positions; built high staff morale and reduced turnover through structured performance evaluations, training programs, and regular team meetings.
- Reputation & Relationship Management: Monitored online reputation platforms to proactively address guest feedback, developed targeted customer loyalty programs to boost repeat business, and negotiated highly favorable vendor contracts for hotel supplies and services.
- Risk & Compliance Management: Led property-wide crisis management efforts during emergencies to ensure guest safety; conducted routine facility inspections to enforce strict compliance with local health codes, corporate SOPs, and safety regulations.
Executive Housekeeper at Hampton by Hilton (2023-09 – 2024-05)
- Directed daily housekeeping staff operations, room inspections, and public area quality control.
- Cultivated strategic relationships with vendors and suppliers to negotiate favorable pricing terms on capital equipment and cleaning supplies.
Housekeeper / Room Mentor at Hampton by Hilton (2022-05 – 2023-10)
- Maintained an average room turnover time 25% faster than the company standard through highly efficient work methods.
- Trained and mentored incoming housekeeping staff members on best-practice cleaning techniques and guest interaction etiquette.
Operations Manager at Hampton by Hilton (2015-05 – 2016-10)
- Assisted the General Manager with accounts payable/receivable functions, daily/monthly cash handling procedures, and secure bank deposits.
- Instituted comprehensive safety training programs that resulted in zero workplace accidents over a two-year period.
- Developed optimized labor schedules based on projected seasonal demand to control overhead.
Executive Housekeeping Manager at Hampton by Hilton (2011-05 – 2015-05)
- Managed departmental hiring, training initiatives, and daily workflow oversight for the housekeeping team.
Housekeeping Staff at Hampton by Hilton (2008-10 – 2011-05)
- Executed deep-cleaning tasks, room preparation, and guest supply replenishment meeting high hospitality standards.
