Administrator | Georgetown & Cambridge - Baruch Senior Ministries - Grandville, MI
(2026-03)
- Direct day-to-day operations for an 80-bed senior living community across resident services, employee relations, quality assurance, sales and marketing, financial performance, and regulatory compliance.
- Lead resident-care oversight, assessments, care-plan meetings, ADL follow-through, resident rights, safety, supervision, and family communication.
- Conduct facility rounds and building audits to maintain high standards for cleanliness, sanitation, room condition, safety, and overall community presentation. Knowledgeable in all areas of AFC rules, regulations, and compliance, including Medicaid waiver requirements involving Senior Resources and Reliance.
- Develop annual marketing plans, complete competitive analyses, expand referral relationships, support professional networking, and coordinate major community events.
- Develop and manage annual budgets; monitor labor, departmental expenses, AP/AR, ancillary revenue, financial variances, and operational performance with department leaders.
- Recruit, onboard, coach, evaluate, and develop supervisors and staff while setting clear goals, expectations, and accountability standards.
- Maintain survey and licensing readiness through documentation, corrective action, medication-cart audits, infection-control practices, fire and safety procedures, and timely incident reporting.
Administrator | FountainView of Coopersville - Baruch Senior Ministries - Coopersville, MI
(2023-01 - 2026-03)
- Managed comprehensive senior-living operations, including resident care, staffing, department performance, customer service, quality assurance, financial management, sales, marketing, and compliance.
- Oversaw resident assessments, care planning, medication security, infection control, resident rights, HIPAA, fire safety, sanitation, and licensing standards.
- Created annual marketing plans, performed competitive analyses, strengthened referral resources, participated in professional organizations, and coordinated community events.
- Managed annual budgets and monitored labor, turnover, departmental expenses, AP/AR, ancillary revenue, rate adjustments, and financial variances; reported results to regional and corporate leadership.
- Led corrective actions following internal reviews, state licensing visits, complaints, building audits, and compliance findings, ensuring accurate and timely documentation.
- Selected and developed department supervisors through orientation, coaching, performance evaluation, discipline, continuing education, and measurable goal setting.
Staffing Director - FountainView of Coopersville - Coopersville, MI
(2022-03 - 2023-01)
- Built staffing infrastructure for a rapidly growing senior-care operation, expanding the workforce from 9 to 62 employees through recruiting, interviewing, hiring, onboarding, scheduling, and training.
- Maintained a consistent census of 45–49 residents in FountainView’s 49-bed community while improving staffing stability and operational execution.
- Strengthened cost controls and operational efficiency through budget discipline and process improvements; managed payroll, education, attendance, scheduling, and quality initiatives.
Program Coordinator - Spectrum Community Services - Grand Rapids, MI
(2010-10 - 2022-03)
- Managed residential programs serving adults, youth, older adults, and individuals with behavioral health and developmental disability needs, overseeing staffing, scheduling, payroll, budgets, intakes, assessments, individualized plans, safety, and daily operations.
- Supervised and trained staff, led team meetings, supported recruiting and HR functions, resolved conflicts, and reported performance and outcomes to regional leadership.
- Maintained compliance with CARF, LRE, Network 180, licensing, health, and safety standards; partnered with clinical teams and supported marketing and fundraising initiatives.
Autism Aide - Pro Care Unlimited - Grand Rapids, MI
(2018 - 2021)
Residential Support Staff - Moka Corporation - Sparta, MI
(2011 - 2019)
Direct Support Professional - Angel Advocates - Allegan, MI
(2008 - 2011)
Child Care Assistant - Rugrats Daycare - Grayling, MI
(2002 - 2007)
