Tara Pesnell

Motivated and personable professional with 15+ years of customer-facing experience, including owning and operating a successful small business. Strong skills in customer service, sales, relationship building, communication, scheduling, and problem-solving. Self-motivated, dependable, and experienced in understanding customer needs, building repeat business, and providing a positive customer experience.

Owner / Operator at Tara Pesnell Pet Grooming (2021-02 – Present)

Manage the daily operations of an independent small business.

• Provide professional, friendly, and dependable customer service.
• Schedule appointments and communicate with customers to understand their needs.
• Build and maintain long-term customer relationships and repeat business.
• Manage payments, basic business records, and daily responsibilities.
• Handle customer concerns and resolve problems professionally.
• Work independently while managing multiple appointments and deadlines.

Dog Groomer at Jessica's Pet Grooming (2011-01 – 2021-12)

Provided professional services while working directly with customers.

• Built positive customer relationships and maintained excellent customer service.
• Managed multiple appointments and completed work efficiently.
• Communicated with customers regarding services and individual needs.
• Maintained a clean, organized, and professional work environment.
• Demonstrated reliability, patience, attention to detail, and strong work ethic.

High School Diploma – Alton High School (1994-01)