Dedicated customer service specialist with 5+ years of experience
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Authorized to work in the US for any employer. Dedicated customer service specialist with 5+ years of experience.
Door to Door Sales Representative at Vivint (2024-06 – 2025-12)
Approaching potential customers directly at their homes, educating them about the benefits of home security systems, and ultimately convincing them to purchase the products or services we offer. Developed deep understanding of Vivint home security systems including knowledge about the features, benefits, and pricing of various security products such as alarm systems, surveillance cameras, doorbell cameras, and monitoring services. Respectfully answered any cost related concerns to questions about contract terms, equipment warranties, or system compatibility.
Once sale was closed, action must be taken forward for customer support, addressing any issues or questions that customers have after the system is installed.
Call Agent at Conduent (2023-02 – 2024-12)
Responsible for maintaining empathy and understanding as customers may be upset or concerned about their financial security. Addressing and resolving customer concerns related to fraudulent activities on their accounts. Handled critical information, verifying the customer's identity to ensure we are speaking with the legitimate account holder.
Investigated the reported fraud by checking the customer's account history and transaction records. Resolved the dispute by taking appropriate action, such as blocking the account, canceling unauthorized transactions, or issuing refunds. Provided customers with information on how to safeguard their personal and financial information, offering tips to prevent future fraudulent activity.
Maintained detailed records of each fraud dispute, including the steps taken and the resolution, for auditing and reporting purposes.
Office Assistant at Core & Main (2022-01 – 2022-10)
Responsible for managing and organizing office files, documents, and records. Handling correspondence, such as emails, letters, and phone calls. Scheduling and coordinating meetings, appointments, and events. Maintaining office supplies and equipment, and ordering new supplies as needed. Entering data into spreadsheets, databases, and other software, keeping accurate and up-to-date records of financial transactions, employee information, and other relevant data.
Front Desk Receptionist at La Quinta Inn (2020-08 – 2022-11)
Welcomed and assisted guests with professionalism and courtesy, managing all aspects of check-in and check-out procedures with accuracy and efficiency. Handled guest inquiries, special requests, and complaints with empathy, ensuring satisfactory resolutions. Processed reservations, room assignments, and verified payment details while maintaining accuracy of guests.
Collaborated with housekeeping, maintenance, and management teams to ensure communication and guest satisfaction. Maintained organized records of guest transactions, occupancy reports, and billing documentation for auditing and management review. Consistently upheld the hotel's standards of hospitality, professionalism, and service excellence.
Diploma – John Marshall High School (2019)
