Taras Glass

Dedicated and rapid learner with extensive experience in customer service. Eager to leverage strong work ethic and adaptability to contribute to a growth-oriented company. Willing to relocate: Anywhere

Assistant Manager at Goodwill (2025-09 – Present)

I serve as a key leader in the daily operations of the store, overseeing opening and closing procedures, cash handling, and ensuring accuracy in all transactions. I manage store communications by reviewing and responding to emails, as well as creating employee schedules and coordinating payroll submissions. I lead and support a team of 16 employees by assigning daily tasks, maintaining accountability, and ensuring smooth workflow throughout each shift.

In addition, I provide hands-on customer service, handle invoicing, and help maintain an organized, efficient store environment.

ECOM/Sales at Spec's (2024-11 – 2025-09)

I manage curbside and mobile orders, ensuring accuracy and timely service. I provide excellent customer service by assisting customers in locating products and offering knowledgeable recommendations. With a strong familiarity of the store layout and inventory, I'm able to quickly guide customers and support their needs. I also contribute to sales growth through effective upselling and help maintain a clean, organized store environment.

Crew Member at Raising Caines (2023-10 – 2024-11)

I maintain a clean and organized work environment through consistent daily cleaning and preparation for the following day. I provide continuous customer service, take orders, and operate the cash register with accuracy. I work collaboratively with team members to ensure efficient operations and remain productive in a fast-paced environment.

Cashier at Spec's Liquor (2022-08 – 2023-07)

I greet and assist customers throughout the day, providing consistent, high-quality service to both new and returning customers. I maintain a positive and professional attitude in fast-paced environments while ensuring each customer has a great experience. I handle cash and check transactions, answer phone inquiries, and process special orders when available.

As part of my opening responsibilities, I complete daily cleaning tasks, including maintaining restrooms, break areas, and overall store cleanliness.

Team Member at Firehouse Subs (2022-03 – 2022-07)

Customer Service greeting customers as they enter store running cash register daily cleanings counting change. Also make food was training to be manager.

Assistant Manager at Escape the Room (2021-03 – 2022-02)

I began as the only non-management team member and was promoted to Assistant Manager within two months, recognizing my strong performance and reliability. I regularly oversee daily operations, including opening and closing procedures throughout the week and weekend opening shifts. My responsibilities include coordinating bookings, managing game flow, and ensuring a smooth customer experience from check-in through completion.

I provide clear, engaging introductions to each of our six uniquely designed escape rooms and guide guests through the process, ensuring they are comfortable and prepared. I supervise and train a team of 3–4 employees, supporting their development and maintaining high performance standards. I also manage inventory, restock supplies as needed, and complete daily reports for general and district managers.

Additionally, I ensure the facility is properly closed, secured, and maintained at the end of each day.

Caregiver/Med Tech at Brookdale Senior Living (2019-09 – 2020-08)

I provided care in a memory care unit for eight months before transferring to assisted living, where I continue to support residents with daily living activities. My responsibilities include assisting with personal care such as toileting, dressing, and transitioning residents to and from bed. I administer medications when assigned to the medication cart and collaborate with team members to ensure high-quality care.

I also assist with meal service and support resident activities, contributing to a positive and engaging environment. I value building meaningful relationships with residents and take pride in delivering compassionate, attentive care.

Head Cashier at The peace cloud (2017-05 – 2018-01)

Opened store and closed store. Worked alone, counted register made bank drops. Constant customer service and never a complete. Daily cleaning and stocking, taking inventory and putting out new inventory.

Counter person/Apprentice/Receptionist at Modified Design (2014-06 – 2014-11)

Working from open to close. Answering all the phones and setting all appointments. Sterilizing equipment and stocking them, daily clean up. Helped customers select products that best fit their personal needs.

High school diploma – Pottsboro High School (2008 – 2009)