Special Education Teacher (2024-07 – 2025-04)
- Provided individualized instruction and behavioral support to students with diverse learning needs
- Case managed a full caseload of students, ensuring IEP compliance and progress monitoring
- Led and facilitated IEP meetings with families, school staff, and service providers
- Developed, implemented, and monitored individualized education plans (IEPs) tailored to each student's needs
- Collaborated with general education teachers, therapists, and administrators to support student inclusion and success
- Conducted assessments and used data-driven strategies to adjust instruction and interventions
Case Manager at Department of Child Safety (2023-05 – 2023-10)
- Responded to reported allegations of child abuse and/or neglect
- Identified supports and resources to help children remain safely at home
- Facilitate removal and arrangement of child(ren) into an alternative placement
- Participated in team decision meetings to follow-up on progress and determine the best-case plan
- Documenting client activity and completing reports
- Attend Court hearings and preparing case plans
Supervised Visitation at New Leaf (2022-01 – 2023-12)
- Worked directly with families whose children were involved with the Department of Child Safety
- Provided supervised visits between parents and their children
- Monitor, observe, and document all interactions and behaviors between the parent and child/children during supervised visits
Loan Processor at JP Morgan Chase (2021-01 – 2022-12)
- Worked with internal and external stakeholders to address ad-hoc requests and administered information sessions on customer satisfaction resulting in an increase from 80% to 95% in customer satisfaction
- Streamlined reporting standards and drove process improvements resulting in a shortened loan processing time of 7+ days
- Planned and developed training sessions to train new staff and allowed for seamless onboarding
Sr Fraud Analyst at Bank of America (2015-01 – 2021-12)
- Analyzed credit card data to detect potentially fraudulent activity and increased production to process loans seven days faster than typical process times
- Implemented creative techniques to investigate fraud activities and create effective ways to assess risk
- Diagnosed regulatory changes and industry trends to maintain and create standard operating procedures
Student Intern at Department of Child Safety (2022-01 – 2023-12)
- Interacted with families and children both in and out of the home on a regular basis
- Attending hearings with the court as well as meetings of the Child and Family Team (CFT)
- Aid families in achieving permanence through reunification, guardianship, adoption, or the Young Adult Program
- Assist families in engaging with community partners and contracted agencies to achieve safety for their children
Foster Care Mother (2019-01 – Present)
- Developed and implemented creative foster plans tailored to children
- Assessed child safety risk and ensured safe, secure spaces for children
- Created detailed documentation to display accurate records and decrease inaccuracies
Volunteer at Streetlight USA (2021-01 – 2023-12)
- Recognized cultural differences and helped girls overcome challenges they faced through advanced conflict resolution techniques
- Provided input on cases, drafting case plans to overcome barriers and track progress
- Spearheaded advocacy efforts to engage donors and identify donation opportunities
