Office Leader - Platinum Dental Services - AZ
(2025-08)
- Lead front office operations and deliver high-level customer service.
- Resolve customer concerns professionally and efficiently while ensuring a positive patient experience.
- Train team members and coach on systems, communication, and service standards.
- Improve scheduling flow, office efficiency, and overall customer satisfaction.
- Utilize multiple digital tools and platforms daily to manage operations and communications.
Remote Customer Support - Swiss Monkey - Remote
(2024-09 - 2025-02)
- Provided remote customer support via phone, email, and messaging platforms.
- Assisted customers with scheduling, billing inquiries, insurance questions, and account updates.
- Managed high-volume communications while maintaining professionalism, accuracy, and empathy.
- Navigated multiple software systems in a fast-paced remote environment.
- Delivered positive customer experiences by resolving issues quickly and efficiently.
Regional Team Lead - Chandler & Mesa Dental - AZ
(2012-06 - 2024-04)
- Oversaw front office operations across multiple locations.
- Managed escalated customer concerns with empathy and professionalism.
- Trained, mentored, and developed staff to improve service quality and efficiency.
- Increased customer retention through strong communication and relationship-building.
- Managed scheduling systems, workflows, and team performance.
Insurance & Billing Coordinator - Gentle Dentist - IN
(2010-08 - 2012-05)
- Managed insurance claims, billing, and patient accounts with accuracy.
- Communicated with customers regarding claims, balances, and inquiries.
- Ensured compliance with billing procedures and current dental codes.
- Resolved account issues and improved payment timelines.
Accounts Manager - Create-A-Smile P.C. - IN
(2002-03 - 2010-06)
- Managed customer accounts and payment processing.
- Handled billing inquiries and resolved customer concerns.
- Improved cash flow through efficient account management.
- Trained team members on billing systems and best practices.
