Tashea Clark

Customer-focused Member Enrollment Coordinator with experience helping patients enroll in copay assistance programs and navigating healthcare benefits. Strong background in customer service, member support, documentation, and phone-based communication. Skilled at building rapport, maintaining accurate records, and delivering compassionate service in fast-paced environments.

Member Enrollment Coordinator - PrudentRx

(2024-12)

• Enroll eligible patients into copay assistance programs to help reduce prescription medication costs.
• Educate members on program benefits, eligibility requirements, and enrollment procedures.
• Verify patient information and maintain accurate records and documentation.
• Handle inbound and outbound calls while providing professional and compassionate customer service.
• Ensure HIPAA compliance and confidentiality of sensitive patient information.
• Follow up with patients and collaborate with internal teams to support successful enrollment outcomes.

Customer Service Representative - Alorica

(2021 - 2023)

• Assisted customers by phone with account questions, concerns, and issue resolution.
• Provided professional customer support while meeting quality and performance expectations.
• Documented customer interactions and maintained accurate account records.
• Demonstrated strong communication, problem-solving, and multitasking abilities.

High School Diploma - Southaven High School