Tashiana Austin

Customer service representative with more than 6 years of experience in fast-paced Retail and call center experience as well as Medical Scheduler/Billing. Excellent customer service and people skills. Track record of achieving exceptional results in sales and in daily task that was ever asked of me.

Reliable personality with no problem with constructive criticism, very outgoing personality love to get goals accomplished before time given to me or by deadline. Goal-oriented, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Able to adapt to my surroundings, I do not mind change fast or slow-paced environment, I Feel I will be great in every position I enter because I have an attitude that drives me to succeed.

CENTRAL SCHEDULING - Ohio ENT & Allergy - Columbus, OH

(2023-12 - 2025-03)

• Assist Patient with scheduling appointments
• Messaging clinic staff for patient request
• Promptly get messages to clinic in any urgent matter
• Making sure to make call volume for the day-Call backs etc.

CUSTOMER SERVICE REPRESENTATIVE SPECIALIST 2 - JPMorgan Chase & Co - Columbus, OH

(2021-11 - 2023-12)

Assistance with customers who currently have a mortgage with Chase. Any needs that need to be met. Allowing my customers to be able to call in when needed to be able to get information needed. A mortgage customer is not a temporary customer but a lifelong customer a mortgage is 30 years of a relationship. Being ready and available providing documentation requested and any information on calls

CUSTOMER SOLUTIONS ADVOCATE - Alliance Data - Columbus, OH

(2017-06 - 2021-10)

As a customer solutions advocate (Hardship) , I assist in providing programs available to customers and assisting with needed call volume. Allowing time to complete everyday needed task, Leaving needed voicemails to meet for month. Providing excellent customer service while assisting with call.

CHILDCARE PROVIDER - Tashi Play Palace - Columbus, OH

(2006-01 - 2020-10)

• Maintain a safe play environment.
• Dress children and change diapers.
• Observe and monitor children's play activities.
• Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
• Keep records on individual children, including daily observations and information about activities, meals
• Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
• Remained available for parents when ever needed and to keep parents at ease so they could a end work or school

CUSTOMER SERVICE REPRESENTATIVE - Zulily - Columbus, OH

(2017-06 - 2017-09)

Temporary - Worked as a customer service representative taking calls for international moms who needed assistance placing orders , contacting carriers for customers providing excellent customer service

ASSITANT PROPERTY MANAGER - Colonial property holdings - Columbus, OH

(2015-08 - 2016-10)

• Operating office functions
• Preparing paperwork for move ins
• Keeping track of rent roll as well as walking property to assure things were running smooth on property
• making sure residents felt safe and take phone calls as well as put in work orders for maintenance request.

COORDINATOR/ SALES ASSOCIATE - Giant eagle - Columbus, OH

(2013-05 - 2015-01)

• Running Self-checkout
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate

Mifflin High School