Technical Support Representative with Customer Service, Sales & Healthcare Experience
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Motivated and dependable customer support professional with experience in technical troubleshooting, customer service, pharmacy support, and fast-paced work environments. Strong communication, problem-solving, and multitasking skills with a passion for helping people and delivering excellent service. Currently pursuing GED completion while actively seeking opportunities in customer support, healthcare, or administrative roles where I can grow and make a positive impact.
Technical Support Representative | Asurion
June 2025 – Present
Provided technical support and troubleshooting for wireless customers
Assisted customers with device issues, account concerns, and service solutions
Delivered high-quality customer service in a fast-paced call center environment
Met performance goals while maintaining professionalism and empathy
February 2023 – October 2024
Assisted customers with prescriptions and pharmacy support
Managed customer service, data entry, and medication preparation support
Worked efficiently in a high-volume healthcare setting
Supported team operations and maintained accuracy
Appointment Scheduler | 24/7 Intouch
Scheduled appointments and handled customer inquiries
Maintained professionalism while assisting clients
September 2016 – November 2019
Prepared and packaged technical products
Maintained productivity and quality standards
March 2006 – September 2007
GED – Orlando Technical College
Patient Care Technician Certification – Matrix Education Center (2009)
