Tasia Forrest

Healthcare-focused Customer Service and Member Care professional with experience supporting patients and members through complex healthcare and insurance-related issues. Known for strong problem-solving skills, independent work style, and calm performance in fast-paced environments.

Background includes patient advocacy, care coordination support, and healthcare documentation, with a strong commitment to service quality, accuracy, and work–life balance.

Customer Service Representative - Everise - Remote

(2025-10)

• Support members by resolving healthcare and insurance-related inquiries through phone and digital channels.
• Navigate coverage questions, benefits explanations, and service issues with accuracy and empathy.
• Identify trends in member concerns and recommend process improvements to enhance service delivery.
• Mentor new team members on customer service best practices and compliance standards.
• Collaborate with internal teams to resolve complex or recurring member issues efficiently.

Member Care Representative - TRANZACT - Kentucky

(2023-10 - 2024-01)

• Assisted members with healthcare plan inquiries, enrollment questions, and documentation needs.
• Entered and maintained accurate member information within internal databases.
• Supported service quality initiatives through detailed documentation and issue escalation when needed.
• Trained new representatives on proper handling of sensitive member information and service workflows.

Associate of Applied Science - Nursing - Southcentral Kentucky Community & Technical College (2027-05)