Tatiana Tejada

Scheduling and Registration Specialist with 3+ years of healthcare and patient access experience in a high-volume OBGYN practice. Experienced in appointment scheduling, patient registration, insurance verification, EMR documentation, and providing exceptional customer service. Proven ability to manage 80–100 patient calls daily while maintaining HIPAA compliance, accuracy, and compassionate patient care.

Patient Access Specialist - Contemporary Women's Care - Orlando, FL

(2023-02)

Serve as the first point of contact for 80–100 patients daily in a busy OBGYN practice.

• Schedule, reschedule, and confirm appointments while coordinating provider availability.
• Register new patients and update demographic, insurance, and medical information in eClinicalWorks.
• Verify insurance eligibility, explain benefits, and collect co-payments.
• Route clinical messages appropriately and prioritize urgent patient concerns.
• Maintain HIPAA compliance and accurate documentation.
• Consistently exceed productivity, call quality, and schedule adherence goals.

Remote Customer Service Representative - Hilton Grand Vacations

(2021-08 - 2023-02)

• Managed 80–100 inbound calls daily in a remote environment.
• Resolved customer concerns while navigating multiple systems.
• Maintained excellent productivity and customer satisfaction metrics.

Associate of Science - Valencia College

Associate of Arts - Valencia College

High School Diploma - Lake Nona High School