Tatiana Murillo

Bilingual healthcare administrative professional with 20+ years of experience supporting patients, providers, referrals, insurance processes, and front-office operations in high-volume healthcare environments. Experienced with patient registration, appointment scheduling, insurance eligibility verification, referrals and authorizations, and high-volume phone communication. Proficient with Epic and multiple EHR/EMR platforms; known for accurate documentation, clear communication, and efficient patient support.

Member Services Specialist - United American Indian Involvement

(2025-09 - 2025-12)

• Registered patients, assisted with forms, and entered patient information into Epic EMR while supporting accurate intake and documentation workflows.
• Verified insurance eligibility and benefits and resolved patient coverage inquiries in a high-volume healthcare setting.
• Provided phone-based member support related to benefits, referrals, coverage, and healthcare services while maintaining HIPAA-compliant documentation.

Denials Coordinator - Astrana Health

(2024-10 - 2025-02)

• Processed 40-60 denied authorization letters daily using AYCE, maintaining accuracy and required turnaround times.
• Reviewed denial documentation, identified inconsistencies, and coordinated accurate communication to patients and providers.

Referral Coordinator - Tri-State Community Healthcare Center

(2024-03 - 2024-08)

• Coordinated high-volume referrals across multiple specialties using eClinicalWorks and worked with patients, providers, and care teams to prevent service delays.
• Resolved escalated referral and authorization issues and tracked workflow productivity across multiple sites.

Referral Coordinator - Southern California Medical Center

(2023-05 - 2024-03)

• Managed 50+ prior authorizations daily for HMO, PPO, Medicare, and Medi-Cal patients.
• Verified insurance eligibility and coordinated care among patients, providers, payers, and specialists to support timely follow-up care.

Medical Administrative Assistant - Adora Health DBA

(2014-12 - 2020-01)

• Registered patients, scheduled appointments, verified insurance, and supported front-office operations and patient communication.
• Maintained accurate patient and financial documentation while supporting smooth daily clinic workflows.

Medical Assistant - Healthcare Partners Medical Group

(2007-03 - 2014-07)

• Supported front-office scheduling, patient intake, phone communication, and back-office operations in a busy medical practice.
• Maintained accurate patient records in Allscripts EMR and performed documentation quality checks.

Medical Assistant Diploma - Associated Technical College (2007)

High School Diploma - City of Angels Independent Studies (2006)