Tatiana Rolin

Friendly and professional customer service specialist with experience providing exceptional service in a luxury residential environment. Skilled at managing front desk responsibilities, assisting residents and guests, scheduling reservations, answering inquiries, and delivering outstanding customer service. Fluent in English and Spanish, with conversational Italian.

Amenities Attendant - Aston Martin Residences - Miami, FL

• Provided exceptional customer service to residents and guests in a luxury residential community.
• Managed front desk operations and assisted with daily resident requests.
• Scheduled and confirmed reservations for amenities and facilities.
• Answered phone calls and emails professionally.
• Maintained accurate daily reports and records.
• Resolved resident concerns in a friendly and efficient manner.
• Ensured facilities followed community policies and safety standards.
• Worked closely with team members to deliver a high-quality resident experience.

High School Diploma