Tatiania Cintron

Proven Operations Therapy Clinic Manager with a background in healthcare management and patient care with a demonstrated history of successfully leading team operations, organizing workflow, and developing efficient processes to improve patient experience.

Responsibilities have included staffing, budgeting, coaching, project management, and providing excellent client satisfaction. Delivered results through collaboration, communication and creating effective feedback loops with all necessary stakeholders.

Regional Operations Manager/Occupational Therapist Assistant - Play Makes Sensory - Houston, TX

(2022-02)

Manage daily operations of a clinic with 20 plus OTs, OTAs, SPs and SPAs and four administrative staff.

• Develop and implement procedures for patient scheduling and billing
• Ensure compliance with all state and federal regulations, including HIPAA and OSHA
• Provide staff training and development to ensure staff competency and productivity
• Manage the budget and financial operations of the clinic
• Oversee the hiring, orientation, and evaluation of clinic staff
• Develop and maintain positive relationships with ABA centers, referral partners, parents, patients, staff, and vendors
• Organize and conduct staff meetings to ensure open communication and collaboration
• Resolve customer complaints in a timely and professional manner
• Implement strategies to improve clinic efficiency and patient satisfaction
• Treat patients and perform ongoing quality improvement supervisory oversight

Occupational Therapist Assistant - Synergy Care - Brenham, TX

(2021-11 - 2022-02)

Working with geriatric population with patients in SNF (short term/long term care), with focus on maintenance and restorative treatment.

Biological Scientist I - Florida Department of Health - Naples, FL

(2020-08 - 2021-10)

Housing Case Manager - Henderson Behavioral Health - Fort Lauderdale, FL

(2018-09 - 2019-05)

Disaster Crisis Counselor - NAMI - Fort Myers, FL

(2018-04 - 2018-08)

Child Protective Investigator - Department of Children & Families - Fort Myers, FL

(2016-10 - 2017-08)

Associates of Science - Occupational Therapy Assistant - Keiser University (2021-03)

Bachelor of Arts - Criminal Justice (Honors) - Florida International University (2015-05)

Bachelor of Arts - Psychology (Honors) - Florida International University (2015-05)

Associate of Art Degree (Honors) - Broward College (2011-12)