Tatyana Wright

Certified Phlebotomy Technician (CPT) with a strong foundation in patient interaction, customer service, and healthcare operations. Detail-oriented and compassionate with hands-on experience in high-volume call centers and patient-facing roles. Adept in managing confidential patient information, coordinating care, and delivering top-tier service in clinical and administrative settings.

Customer Support Representative - Teleperformance - Houston, TX

(2023-06 - 2024-05)

• Responded to inbound customer calls, providing timely and accurate responses to inquiries, and resolving issues, ensuring customer satisfaction.
• Upsold and cross-sold additional services, contributing to increased sales and customer loyalty.
• Collaborated with cross-functional teams to improve overall customer service experience and streamlined processes.
• Effectively de-escalated challenging situations, ensuring positive outcomes for both customers and the company.

Receptionist - Holiday Inn Express and Suites - Houston, TX

(2020-05 - 2023-05)

• Managed customer interactions, answering inquiries, and ensuring a smooth check-in/check-out process for guests.
• Assisted in promoting hotel services, encouraging customers to utilize in-house offerings, and increasing revenue.
• Input customer information accurately into reservation systems and maintain detailed records for follow-up.
• Demonstrated strong communication skills while providing service to diverse customer needs.

Patient Service Representative - Acclara Solutions - Houston, TX

(2021-07 - 2022-02)

• Handled over 70 customer calls daily, providing accurate answers to inquiries and managing patient information with strict adherence to HIPAA regulations.
• Coordinated patient assistance program eligibility, helping clients access services, and fostering strong customer relationships.
• Successfully resolved billing and service-related issues, ensuring high levels of customer retention and satisfaction.

Assistant Teacher - Bridgepoint Academy - Houston, TX

(2019-08 - 2020-03)

• Fostered a positive and engaging learning environment, encouraging critical thinking and participation.
• Developed and implemented personalized educational strategies that improved student engagement by 70%.
• Communicated effectively with parents regarding student progress and areas for improvement.

High School Diploma - Manvel High School (2017-05)