Customer Support Representative - Teleperformance - Houston, TX
(2023-06 - 2024-05)
- Responded to inbound customer calls, providing timely and accurate responses to inquiries, and resolving issues, ensuring customer satisfaction.
- Upsold and cross-sold additional services, contributing to increased sales and customer loyalty.
- Collaborated with cross-functional teams to improve overall customer service experience and streamlined processes.
- Effectively de-escalated challenging situations, ensuring positive outcomes for both customers and the company.
Receptionist - Holiday Inn Express and Suites - Houston, TX
(2020-05 - 2023-05)
- Managed customer interactions, answering inquiries, and ensuring a smooth check-in/check-out process for guests.
- Assisted in promoting hotel services, encouraging customers to utilize in-house offerings, and increasing revenue.
- Input customer information accurately into reservation systems and maintain detailed records for follow-up.
- Demonstrated strong communication skills while providing service to diverse customer needs.
Patient Service Representative - Acclara Solutions - Houston, TX
(2021-07 - 2022-02)
- Handled over 70 customer calls daily, providing accurate answers to inquiries and managing patient information with strict adherence to HIPAA regulations.
- Coordinated patient assistance program eligibility, helping clients access services, and fostering strong customer relationships.
- Successfully resolved billing and service-related issues, ensuring high levels of customer retention and satisfaction.
Assistant Teacher - Bridgepoint Academy - Houston, TX
(2019-08 - 2020-03)
- Fostered a positive and engaging learning environment, encouraging critical thinking and participation.
- Developed and implemented personalized educational strategies that improved student engagement by 70%.
- Communicated effectively with parents regarding student progress and areas for improvement.
