Tausala Milo

As a motivated and quick learner, I am eager to embark on my professional journey with your company and contribute to its success.I am excited to learn and grow in a dynamic work environment I am a reliable and punctual individual with excellent communication skills. I pride myself on my ability to work well in teams, manage my time efficiently, and provide outstanding customer service. With a blend of academic excellence, practical skills, and unwavering determination, I am poised to make a meaningful impact in the company domain.

Security Officer - Allied Universal Services - Honolulu HI

(2024 - 2026)

• Monitored premises to ensure safety and security for all Security OfficeRProvided customer service by addressing inquiries from visitors & staff
• Enforced company policies and procedure’s to maintain a secure environment
• Managed access control by checking identification and visitor logs effectively
• Conducted regular security patrols of the facility grounds,
• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Maintained accurate logs of all security related activities.
• Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
• Guarded restricted areas to prevent unauthorized entry.
• Secured personnel and premises by inspecting buildings and patrolling property.
• Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
• Verified photo IDs and tickets to allow guests passage.
• Confirmed visitor identification prior to granting entry into the building.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
• Monitored surveillance cameras and responded to suspicious activity.
• Responded to alarms and conducted investigations as required.
• Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
• Assisted with crowd control during large events held at the facility.
• Adhered to post orders while maintaining a visible presence around the property.
• Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
• Performed first aid and CPR when necessary during emergency situations.
• Coordinated with law enforcement and emergency responders during incidents and emergencies.
• Maintained high levels of alertness throughout shifts.
• Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
• Identified suspicious activity to determine appropriate response.
• Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
• Searched bags manually to identify prohibited items and contraband.
• Monitored CCTV systems to ensure safety and security of Premises

Retailer Lead Associate - Goodwill Easter Seals - Fort Walton Beach FL

(2012 - 2017)

• Supervised daily operations ensuring smooth store functionality.
• Trained and mentored new team members on store procedures.
• Assisted customers with product inquiries and provided exceptional service.
• Managed inventory levels, restocking shelves as needed.
• Implemented visual merchandising strategies to enhance product displays.
• Ensured compliance with safety protocols and store policies during operations.
• Resolved customer complaints promptly and professionally.
• Identified opportunities for process improvements in order to maximize efficiency in the store's operations.
• Ensured compliance with company policies and procedures in the store.
• Created weekly work schedules for staff members according to business needs
• Analyzed daily, weekly, monthly sales reports to identify trends and adjust operational plans accordingly.
• Conducted regular inventory checks and maintained accurate records of stock levels.
• Scheduled shifts for employees based on workloads and availability.
• Managed cash registers, ensuring accuracy in transactions processing.
• Developed customer service standards and monitored customer satisfaction levels.
• Trained new hires on retail processes, customer service techniques, and safety protocols.
• Coordinated with store staff to ensure smooth day-to-day operations.
• Supervised staff activities on the shop floor to ensure that all tasks are completed correctly.
• Encouraged a positive working environment through motivating team members and providing feedback when necessary.
• Audited merchandise returns to ensure accuracy of information before entering into system.
• Performed opening and closing duties as needed, including setting up displays, monitoring security cameras.
• Greeted customers to determine wants or needs.
• Cleaned shelves, counters and tables to maintain organized store
• Maintained knowledge of sales and promotions, return policies and security practices.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Computed purchases and received and processed cash or credit payment.
• Maintained records related to sales for store management.
• Placed special orders or called other stores to find desired items.

Security Officer Supervisor - San Francisco CA

(1999 - 2022)

• Coordinated shift schedules to optimize staff coverage and productivity.
• Trained and mentored new employees on company procedures and best practices.
• Provided on-the-job training to new staff members.
• Communicated clearly with employees regarding job duties. expectations, and policies.
• Assigned tasks to team members based on their strengths and skill sets.
• Completed opening and closing duties to facilitate business operations.
• Addressed any issues that arose during the shift in a proactive manner
• Assisted upper management with daily operations to meet standards of service and quality.
• Served as a role model for other employees by demonstrating professional behavior at all times.
• Trained new employees on company policies and procedures.
• Evaluated and performed equipment maintenance to support operational goals.
• Resolved conflicts between staff members in a timely manner.
• Supervised and led employees to maintain productivity
• Monitored staff performance to ensure quality standards were met.
• Supervised and led employees to maintain productivity and professional behavior at all times
• Supervised and led employees to maintain productivity and Customer service
• Upheld company standards and compliance requirements for operations.
• Trained new employees on company policies, operational procedures, and customer service standards.
• Ensured compliance with health and safety regulations to provide a safe workplace.
• Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
• Assisted in the development and implementation of new operational procedures.
• Resolved customer complaints promptly to maintain a high level of satisfaction.
• Handled emergency situations with composure and in accordance with company guidelines.
• Monitored and maintained equipment to ensure operational efficiency.
• Trained, managed and motivated employees to promote professional skill development.
• Delegated work to staff, setting priorities and goals.
• Directed and supervised staff performance.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Responded to customer inquiries and delivered appropriate information after carefully researching issues.
• Identified appropriate solutions to minimize issues and quickly solve problems.
• Ensure all passengers bags, belongings and patted down and clear to boarding flight.
• Xray, metal detector, work with airline to ensure safety and regulation are met.
• Monitor employees are following correct procedures and airport Regulations.

Job Title - Company Name - City, State

(2013 - 2015)

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Job Title - Company Name - City, State

(2010 - 2012)

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Diploma - Jefferson High School (1998)

Degree - Bryman Corinthian College (2006)