Tausha Lucero

Customer-focused call center professional with experience handling high call volumes, educating customers, and resolving concerns with empathy and professionalism. Strong communicator with the ability to explain services clearly, build trust, and support customers through important decisions. Highly motivated to represent SunPower Solar with integrity, positivity, and a commitment to sustainable energy solutions.

Customer Service Representative – Call Center Environment

• Managed inbound and outbound customer calls in a fast-paced environment
• Educated customers on products and services in a clear and confident manner
• Scheduled appointments and conducted follow-up calls to ensure satisfaction
• Resolved customer concerns using active listening and problem-solving skills
• Accurately documented customer interactions in CRM systems
• Met or exceeded call quality, productivity, and attendance goals

Assistant Bakery Manager at Safeway

• Delivered consistent customer service while supervising daily operations
• Assisted customers with questions, orders, and product selection
• Supported staff training and performance in a fast-paced environment

Housekeeping Inspector Supervisor

• Ensured quality standards and customer satisfaction
• Communicated clearly with staff and resolved service concerns promptly

High School Diploma or Equivalent