Technical Support Representative - Advantage Call
(2023-01 - 2024-12)
- Diagnosed and resolved technical issues remotely, specifically guiding customers through fixing and provisioning network modems.
- Proactively tracked localized service outages, cross-referencing diagnostic data to keep clients effectively informed.
- Maintained highly detailed documentation of customer accounts, diagnostic logs, and resolutions to reduce repeat ticket volumes.
Customer Experience & Accounts Specialist - Sutherland Global
(2020-01 - 2023-12)
- Managed a high volume of inbound and outbound customer interaction calls with exceptional professionalism and focus.
- Processed sensitive financial transactions, collected payments, and documented accurate account history data.
- Negotiated, structured, and rescheduled payment appointments to reconcile outstanding accounts receivable balances.
Reservations & Sales Specialist - Support Service Group
(2019-01 - 2020-12)
- Facilitated end-to-end booking reservations and processed secure payments in alignment with strict transaction standards.
- Upsold and upgraded customer reservation stays by leveraging promotional offerings and matching tailored amenities to client preferences.
- Delivered high-tier customer satisfaction scores by swiftly handling account changes and reservation adjustments.
Customer Service Representative & Office Assistant - AMD Financial Service
(2019-01 - 2020-12)
- Served as the key customer point-of-contact, resolving service queries and assisting clients with onboarding steps.
- Provided thorough administrative support by organizing central file structures, handling physical records, and maintaining daily documentation.
Customer Relations & Marketing Assistant - Chis Loans
(2019-01 - 2019-12)
- Addressed frontline customer inquiries regarding alternative loan products and corporate financial requirements.
- Executed outreach and field marketing activities to bolster product visibility and secure new customer acquisitions.
- Maintained structured filing and provided daily operational office assistance to accelerate workflow capacity.
Team Manager & Timekeeper - Megastar Construction Site
(2018-01 - 2019-12)
- Directed an active team on-site, allocating personnel tasks effectively to achieve shift milestones.
- Enforced strict operational control over staff hours and precise shifts via structured timekeeping protocols.
