Tay

Prepare patients for examinations and dermatologic procedures. Obtain and document patient medical histories, medications, allergies, and chief complaints. Record vital signs and update electronic medical records (EMR).

Medical Assistant / Lead Medical Assistant - Advanced Dermatology

(2022-10)

• Prepare patients for examinations and dermatologic procedures.
• Obtain and document patient medical histories, medications, allergies, and chief complaints.
• Record vital signs and update electronic medical records (EMR).
• Assist providers during skin examinations, biopsies, excisions, cryotherapy, laser treatments, and cosmetic procedures.
• Set up, clean, and sterilize instruments and treatment rooms.
• Administer medications, injections, and topical treatments as permitted by state regulations and clinic policies.
• Explain treatment plans, medications, and follow-up care instructions to patients.
• Educate patients on skin care, wound care, and prevention measures.
• Respond to patient questions and communicate concerns to providers.
• Ensure patient comfort and maintain confidentiality.
• Schedule appointments and coordinate follow-up visits.
• Verify patient information and insurance coverage.
• Manage prior authorizations for medications and procedures.
• Process referrals, laboratory orders, and prescription requests.
• Maintain accurate and timely patient records.
• Assist with inventory management and ordering medical supplies.
• Follow infection control, OSHA, and HIPAA guidelines.
• Maintain a clean, organized, and safe clinical environment.
• Ensure proper handling and disposal of biohazard materials.
• Supervised and supported a team of medical assistants to ensure efficient daily clinic operations.
• Trained and onboarded new staff on clinical procedures, EMR documentation, and office policies.
• Delegated assignments and coordinated staff schedules to maintain workflow and patient care.
• Assisted providers with examinations and procedures while maintaining high clinical standards.
• Monitored inventory, ordered medical supplies, and ensured exam rooms were fully stocked.
• Ensured compliance with HIPAA, OSHA, infection control, and safety regulations.
• Maintained accurate patient records and ensured proper documentation in the electronic medical record (EMR).
• Collected vital signs, obtained medical histories, and prepared patients for examinations and procedures.
• Resolved patient concerns professionally and promoted excellent customer service.

Front Desk / Guest Services - COMO Metropolitan Miami Beach - Miami Beach, FL

(2020-04 - 2021-01)

• Welcome guests with a friendly and professional attitude.
• Check guests in and out efficiently using the hotel's reservation system.
• Answer phone calls, emails, and guest inquiries promptly.
• Process reservations, cancellations, and room changes.
• Verify guest information, process payments, and issue room keys.
• Handle cash, credit card transactions, and maintain accurate financial records.
• Respond to guest requests and resolve complaints in a timely and courteous manner.
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
• Provide information about hotel amenities, local attractions, and transportation.

Customer Service Agent - Alorica (Directv) - Remote

(2020-05 - 2022-06)

• Answer incoming customer calls in a professional and courteous manner.
• Assist customers with questions about products, services, billing, orders, or accounts.
• Resolve customer issues and complaints efficiently while maintaining a positive customer experience.
• Document customer interactions accurately in the customer relationship management (CRM) system.
• Process orders, returns, payments, and account updates.
• Escalate complex issues to the appropriate department when necessary.
• Meet daily performance metrics, including call quality, productivity, and customer satisfaction.
• Maintain confidentiality and comply with company policies and data security requirements.

Medical Assistant - Medical Assistant - FVI School of Nursing and Technology (2023-03)

High School Diploma - Charles W. Flanagan High School (2001-06)