Medical Assistant / Lead Medical Assistant - Advanced Dermatology
(2022-10)
- Prepare patients for examinations and dermatologic procedures.
- Obtain and document patient medical histories, medications, allergies, and chief complaints.
- Record vital signs and update electronic medical records (EMR).
- Assist providers during skin examinations, biopsies, excisions, cryotherapy, laser treatments, and cosmetic procedures.
- Set up, clean, and sterilize instruments and treatment rooms.
- Administer medications, injections, and topical treatments as permitted by state regulations and clinic policies.
- Explain treatment plans, medications, and follow-up care instructions to patients.
- Educate patients on skin care, wound care, and prevention measures.
- Respond to patient questions and communicate concerns to providers.
- Ensure patient comfort and maintain confidentiality.
- Schedule appointments and coordinate follow-up visits.
- Verify patient information and insurance coverage.
- Manage prior authorizations for medications and procedures.
- Process referrals, laboratory orders, and prescription requests.
- Maintain accurate and timely patient records.
- Assist with inventory management and ordering medical supplies.
- Follow infection control, OSHA, and HIPAA guidelines.
- Maintain a clean, organized, and safe clinical environment.
- Ensure proper handling and disposal of biohazard materials.
- Supervised and supported a team of medical assistants to ensure efficient daily clinic operations.
- Trained and onboarded new staff on clinical procedures, EMR documentation, and office policies.
- Delegated assignments and coordinated staff schedules to maintain workflow and patient care.
- Assisted providers with examinations and procedures while maintaining high clinical standards.
- Monitored inventory, ordered medical supplies, and ensured exam rooms were fully stocked.
- Ensured compliance with HIPAA, OSHA, infection control, and safety regulations.
- Maintained accurate patient records and ensured proper documentation in the electronic medical record (EMR).
- Collected vital signs, obtained medical histories, and prepared patients for examinations and procedures.
- Resolved patient concerns professionally and promoted excellent customer service.
Front Desk / Guest Services - COMO Metropolitan Miami Beach - Miami Beach, FL
(2020-04 - 2021-01)
- Welcome guests with a friendly and professional attitude.
- Check guests in and out efficiently using the hotel's reservation system.
- Answer phone calls, emails, and guest inquiries promptly.
- Process reservations, cancellations, and room changes.
- Verify guest information, process payments, and issue room keys.
- Handle cash, credit card transactions, and maintain accurate financial records.
- Respond to guest requests and resolve complaints in a timely and courteous manner.
- Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
- Provide information about hotel amenities, local attractions, and transportation.
Customer Service Agent - Alorica (Directv) - Remote
(2020-05 - 2022-06)
- Answer incoming customer calls in a professional and courteous manner.
- Assist customers with questions about products, services, billing, orders, or accounts.
- Resolve customer issues and complaints efficiently while maintaining a positive customer experience.
- Document customer interactions accurately in the customer relationship management (CRM) system.
- Process orders, returns, payments, and account updates.
- Escalate complex issues to the appropriate department when necessary.
- Meet daily performance metrics, including call quality, productivity, and customer satisfaction.
- Maintain confidentiality and comply with company policies and data security requirements.
