Associate Product Manager - Omega Environmental Technologies
(2023-11)
- Lead the product development team in research and data collection
- Produce reliable, thorough and accurate documentation of parts compatibility and functionality
- Assist the product development team produce technical marketing documentation
- Perform Quality Assurance checks as necessary and in some instances preforming quality assurance repairs or modifications before units are placed back into inventory
- Assist with cataloging, not limited to parts specification documentation and catagorizing
Service Technician - Just Tires(Goodyear Tire and Rubber)
(2023-06 - 2023-11)
- Diagnostic, repair, and assembly of hydraulic, HVAC, electrical, and mechanical systems
- Produce reliable, thorough and accurate documentation in multiple areas of focus simultaneously
- Apply an understanding of various engineering and wiring diagrams and documentation to ensure manufacturer specifications are met
- Demonstrate an understanding of various engineering and wiring diagrams and documentation to ensure manufacturer specifications are met
- Use of high-precision tooling and measuring equipment to appropriately assemble, diagnose, and repair to both manufacture and state/federal specifications
Support Agent - Cart.com - Austin(Remote), TX
(2022-05 - 2023-01)
- Front line point of contact for inbound calls, emails, and chats
- Perform dynamic troubleshooting for e-commerce storefront software by replicating steps taken and utilizingacquired knowledge and experience to resolve issues and provide bug reports to developers as necessary
- Documented and communicated bug reports, resolution/replication documentation, as well as procedural documentation for both internal and customer use
Technical Support Engineer - DealerSocket - Irving(Remote), TX
(2019-08 - 2022-05)
- Front line point of contact for inbound calls, emails, and chats
- Perform dynamic troubleshooting for DMS software by replicating steps taken and utilizing acquired knowledge and experience to resolve issues and provide direction to dealers
- Documented and communicated research findings per established protocols
Technical Support Senior Representative, Team Lead - EVO Payments International - Addison, TX
(2014-12 - 2019-08)
- Manage and support a team of five with minimal supervision
- Escalation point of contact
- Create and document procedures for organizational wide use for previously undocumented issues
- Lead project migration specialist for SNAP-to-Auth.net which required moving 3000 customers, with multiple systems, averaging 6000 systems in a two-week time frame
- Perform dynamic troubleshooting by replicating steps taken and utilizing acquired knowledge and experience to resolve issues and provide direction to customers and employees
- Electrical and mechanical troubleshooting, diagnostics, repair, and resolution in multiple formats
- Adhere to PCI compliance standards to ensure sensitive information remains secure
- Track productivity and uphold accountability to ensure expectations are met
- Maintain customer relationships via phone and email
Agent - Maestro Personal Assistants - Carrollton, TX
(2014-06 - 2014-11)
- Maintained customer relationships via phone, email, and text
- Adhered to sensitive information handling policies and procedures
- Operated using various research protocols and procedures
- Documented and communicated research findings per established protocols
- Responded to queries and in a timely manner
Retail Service Specialist - O'Reilly's Auto Parts - Denton, TX
(2012-02 - 2013-08)
- Interacted confidently with both commercial and retail customers
- Built strong rapport with customer base
- Made timely inter-store and commercial deliveries using company vehicles
- Acted as designated closing manager
- Troubleshot vehicles using Diagnostics Code Scanner
- Identified and rectified automotive issues
- Maintained the cleanliness and order of the store and back office areas
- Monitored and maintained adequate stock levels of all products on store shelves
Sales Associate - Best Buy - Mesquite, TX
(2011-08 - 2012-02)
- Interacted confidently with customers on professional and personal level
- Built strong rapport with customer base
- Recognized regularly by management for ability and eagerness to learn
- Circulated through departments due to knowledge base and ability to adapt to change
- Regularly ordered from and checked inventory of other stores using a proprietary inventory management system
- Provided exceptional sales and service for a variety of consumers specializing in home theater with additional expertise in audio and home theater network integration solutions
