CREW MEMBER - WENDYS
(2010-11 - 2012-08)
- Provide hospitality, working upfront greeting and providing friendly customer service.
- Operate drive-thru window and sales register quickly and effectively.
- Maintain high standards of customer service during high-volume, fast-paced operations.
- Cooking, bagging, and serving food.
Quality lead assistant - SERVICOM
(2012-08 - 2016-01)
- Monitor calls for performance of quality and ensure effectiveness and efficiency.
- Have regular quality conversations and give positive and negative feedback to employees.
- Initiate action plans for those struggling in certain areas to help them improve.
debt collector - STATE COLLECTIONS
(2016-02 - 2016-08)
- Plan a course of action to recover outstanding payments.
- Negotiate payoff deadlines, payments, plans, or settlements to close the account.
- Trace delinquent customers in the attempt to send a debt notice.
CNA - Lighthouse
(2016-09 - 2018-04)
- Answered call lights and supported patient comfort and safety.
- Promoted good oral and personal hygiene.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
PHARMACY TECHNICIAN - WALGREENS
(2018-04 - 2019-01)
- Receiving and confirming prescription orders.
- Preparing and filling prescriptions.
- Interacting with customers and answering questions.
- Managing inventory and performing organization tasks.
LEAD TECHNICIAN - BIOLIFE PLASMA Services
(2018-08 - 2022-12)
- Perform venipuncture for donation process, monitor sections and react to donor reactions.
- Perform finger sticks on donors, vital signs, scheduling appointments, and answering donor questions.
- Stocking supplies, cleaning and closing sections at the end of the shift.
- Take samples of plasma, draw spes, and ship samples.
QUALITY LEAD TECHNICAN - BIOLIFE PLASMA
(2022-12)
Perform duties associated with Quality but not limited to (50%)
- Review operational records in association with tasks trained and assigned to ensure they are complete, accurate and compliant with cGMP requirements.
- Tracks deviations in operating procedures and policies through established mechanisms. Reports error, deficiencies, discrepancies and observations to center management and Quality Management Representative (QMR).
- Conducts monthly quality assurance audits for critical control points and key elements for the systems related to donor suitability, source plasma collection, sample collection, plasma storage, product release, quality assurance, and employee training program.
- Ensures SOPs are current and that staff perform routine tasks according to SOP through direct observations.
- In the absence of QMR, works in collaboration with the management team to prepare for and host (if needed) internal auditors and external inspectors. Assists center management teams to ensure timely closure of observations.
- Maintain qualifications and perform all duties (core and elective) for Medical History, Phlebotomy and Sample Processing areas. Train new and existing staff on donor center procedures through demonstration, instruction, observation, and feedback. (30%)
- Provide leadership and training assistance in support of center management and supervisory team, including oversight of operational flow. (10%)
- Maintain certification and perform all required duties of Lead Technician. (10%)
