Taylor Laforce

Highly organised and proactive administrator with over 6 years' experience supporting managers, directors and operational teams across accounts, administration and customer-facing environments. Skilled in diary management, meeting coordination, report preparation, travel planning and handling confidential information. Recognised for excellent communication skills, strong attention to detail and the ability to manage multiple priorities in fast-paced environments.

Now seeking a Personal Assistant / Executive Assistant position where I can provide high-level administrative and organisational support to senior leadership. I also hold a full UK Driving Licence

Accounts Administrator - Upminster, Essex - Upminster, Essex

(2024-11)

• Working on Sage and XERO software.
• Creating invoices.
• Reconciling and chasing payments.
• Managing engineers diaries and planning travel routes.
• Creating reports for Managers and Directors within a given deadline
• Making and receiving calls, responding to emails and dealing with customers in the showroom.
• Making sure the office runs smoothly between managers and engineers. If they have any problems they come to me to sort.

Administrator and Coordinator - Basildon, Essex - Basildon, Essex

(2022-07 - 2022-09)

• Processing invoices across the whole Company.
• Liaising with Clients, Tenants and Suppliers through emails, face to face and phone.
• Liaising with Engineers, scheduling their work day to attend appointments promptly.
• All office duties (Printing, Filing, sending emails, answering the phone.)
• Chasing unpaid invoices.
• Liaising with other companies and Contract Managers.
• Training new staff on systems.

Foreign Exchange Specialist - Fenchurch Street, London - Fenchurch Street, London

(2020-02 - 2020-08)

• Working alone and part of a team to smash every given target before deadlines.
• Knowledge of the foreign exchange market and currency, keeping clients up to date with political matters that could affect their business and avoiding it.
• Scouted clients and slashed their monthly Foreign Exchange payments, saving them thousands.
• Maintained close relationships with clients for recurring business.
• Organising and planning my day accordingly to bring on new business.
• Making and receiving double the expected daily calls.

Customer Service Assistant - TK MAX - Basildon, Essex

(2017-07 - 2019-02)

• Maintained knowledge on all departments and their products to be able to assist customers on varied queries.
• Receiving and making calls to customers and other stores.
• Processed returns and exchanges.
• Dealing with complaints and finding a quick resolution to keep customers happy and wanting to return to our store.
• Serving customers, processing all different types of legal tenders.
• Keeping my department tidy to hit daily, weekly and monthly targets and sales.
• Helped others maintain their departments to hit store targets and sales.

GCSEs - De La Salle Language College (2012 - 2017) Basildon, Essex