Taylor Luv

Reliable administrative professional with extensive experience in customer service, office support, and retail environments. Skilled in managing multi-line phones, scheduling, and handling cash transactions for up to 18 self-checkout lanes. Recognized for strong communication, teamwork, and the ability to resolve customer inquiries efficiently in fast-paced settings. Creative and a fast learner.

Front Desk Receptionist - Zenith Roofing and Waterproofing - Fort Worth, TX

(2026-03)

• Served as receptionist, greeting visitors and ensuring a welcoming front office environment
• Answered the phone promptly and transferred calls to the appropriate departments, improving communication efficiency
• Screened phone calls and took detailed messages, ensuring accurate information delivery
• Assisted staff with various office tasks, including printing, sending documents, emails, and delivering mail, supporting daily operations
• Answered the front door for packages, deliveries, customers, and sales representatives, maintaining office security
• Kept track of office events and supplies, submitting timely supply requests to ensure smooth operations
• Screened the main email address for inquiries, directing messages to the correct departments
• Provided customer service to clients and staff, enhancing overall satisfaction
• Used CRM softwares (Followup, Dataforma) for bid, lead and propsoal generation
• Knowledge of Photoshop, Illustator, and other Adobe products and made signs, logos, etc.
• Used Canva often to keep up with office events and make documents for various departments.
• Kept up to date with costumer logs for Alamo Boat and Storage, accurately gave information on lot spaces, intake payments for storage.

Opener/Closer - Jurrasic Zone - Burleson, TX

(2020-04 - 2026-03)

• Opened and closed the store, ensuring all procedures were followed for security and readiness
• Explained party pricing to customers and set up birthday parties in the calendar, increasing event bookings
• Answered the phone promptly, providing timely information and support to customers
• Ensured the store was securely closed and the register was accurately counted at the end of each day
• Managed shifts as acting manager, handling customer service and resolving complaints effectively
• Cleaned, restocked, handled the register, and distributed prizes to maintain a positive guest experience
• Collaborated with coworkers to keep guests happy and engaged, promoting teamwork and customer satisfaction

Wal-Mart Cashier - Walmart Supercenter #220 - Burleson, TX

(2025-02 - 2025-05)

• Operated as cashier, processing transactions efficiently and accurately
• Handled the register and managed money, including SNAP, EBT, checks, and coupons, ensuring compliance with policies
• Warmly greeted guests, enhancing customer satisfaction and loyalty
• Maintained and cleaned self-checkout lanes, ensuring an orderly flow for up to 18 lanes and reducing wait times

Associate's degree - Fine Arts - Hill College (2020-08 - 2022-05)

High school diploma - Burleson High School (2016-08 - 2020-05)