Taylor Malpaya

Highly skilled strategic communications professional with the ability to produce clear and graceful messaging campaigns from material that is often complex, nuanced, and sensitive. Possesses an advanced, technical knowledge of language, and generates ideas and written products with a keen understanding of how style, tone, context, and presentation affect meaning, perception, and response.

Sales Associate Supervisor at United Bankshares, Inc. (2024-05 – Present)

Enhance the customer experience by promoting and adhering to sales and service standards and building and maintaining positive relationships with all internal and external customers.

• Ensure staff are knowledgeable of all bank policies and procedures, including obtaining proper documentation of identification, as well as verifying endorsements, payees, cash and checks, withdrawals, transfers, etc.
• Employ strategies to meet monthly branch scorecard goals on a consistent basis by monitoring staff performance and following action plans.

Digital Media Director and Assistant HR Manager at Shirley & McVicker Public Affairs (2011-07 – 2023-01)

Assisted the HR Manager with client and employee resources. Maintained recruitment, hiring, and onboarding documentation for new employees.

• Assisted managers with job advertisements, candidate evaluations and reference checks.
• Managed SOP for company, ensuring our records were up-to-date to facilitate seamless employee training and organizational policies.
• Handled employee information and workplace matters with a professional attitude and discretion, as well as appropriate confidentiality.
• Managed digital communications and social media campaigns for a diverse portfolio of clients and business partners, including authors, political action committees, advocacy groups, and grassroots organizations.
• Adapted messaging, tone, and content strategies to engage distinct audiences across multiple industries and subject areas while maintaining each client's unique voice and objectives.
• Conceptualized and developed a number of press releases, op-eds, essays, and articles for a diverse array of clients and managed the submission to the media.
• Developed and curated content for Twitter, Facebook, and Instagram, balancing audience engagement, brand consistency, and strategic communication goals in a fast-paced agency environment.

Property Manager at Phoenix Limited Company, LLC (2016-12 – 2019-10)

Responsible for managing and ensuring the efficient operation of a commercial property with six professional tenants, including leasing, bill payments, and responding to tenant requests and complaints.

Journalist at My Local Press (2026-06 – Present)

Write online articles on the local happenings in and around Ashland, Va., including special events, new business openings, and various alerts that might disrupt day-to-day activities.

Editor at Reedsy (2021-06 – Present)

Perform developmental editing, copyediting, and proofreading services for book authors of various genres, including historical fiction, action/adventure, and romance novels.

• Manage end-to-end editorial workflow for multiple high-stakes projects simultaneously using the Reedsy collaboration platform.
• Maintain a five-star rating from clients for professionalism, quality, value, and responsiveness.

Data Entry at BEX Logistics (2023-01 – 2023-11)

Ensure the accuracy of delivery data in the BEX scheduling system, enabling contracted truck drivers to complete deliveries.

Bachelor of Arts in English – Liberty University (2014-01 – 2016-12)

Associate in Liberal Arts & Sciences – Rappahannock Community College (2011-01 – 2013-12)

Certification in Proofreading & Editing – Centre of Excellence (2020-01 – 2020-12)