Taylor Mistry

Human Resources and Operations professional with eight years of experience in home care and healthcare-adjacent environments, including full-cycle recruiting, employee onboarding, HR administration, and day to day operational coordination. Promoted to run scheduling and HR for a home care agency serving 30 to 40 clients at a time, managing recruitment, hiring, onboarding, and policy documentation for a caregiver team of 30 to 35 people. Reworked scheduling and operational processes, cutting overtime costs by nearly 90 percent.

Comfortable managing multiple priorities, maintaining confidential personnel records, and supporting leadership in a fast paced healthcare environment.

Freelance Marketing & Web Design - Self-Employed - Longmeadow, MA

(2025-11)

• Manage marketing and event operations for a community nonprofit, coordinating timelines, materials, and vendor and client communication for 30+ events.

Lead Scheduling Coordinator & HR Admin - Caring Solutions - West Springfield, MA

(2024-05 - 2026-01)

• Promoted from Administrative Assistant to run scheduling and HR operations for a home care agency serving 30 to 40 clients at a time, partnering with leadership on staffing, compliance, and day to day operations.
• Ran full cycle recruiting for a 30 to 35 person caregiver team, including sourcing, screening, interviewing, hiring, and onboarding on a rolling basis to keep pace with client demand; represented the agency at job fairs.
• Wrote and updated agency policies to stay current with home care and regulatory requirements, and maintained accurate, confidential employee and client files.
• Built tracking tools and reports that improved day to day operations and made scheduling and compliance easier to manage.
• Reworked scheduling and caregiver matching processes, reducing overtime costs by nearly 90 percent while improving coverage reliability.

Adult Center Program Assistant - Longmeadow Adult Center - Longmeadow, MA

(2024-01 - 2025-09)

• Provided administrative and operational support for a community center serving 150 to 200 visitors a day, coordinating schedules, records, and provider communication.
• Recruited and trained 5 volunteers, and maintained accurate, confidential paper and digital records for safety and data integrity.
• Coordinated administrative support for senior services, including scheduling appointments, tracking equipment loans, and distributing program materials.
• Stayed calm under pressure during emergencies, coordinating with first responders and escalating concerns to leadership when needed.

Administrative Assistant / Marketing Associate - L&P Commercial - Longmeadow, MA

(2018-05 - 2022-12)

• Supported senior executives at a commercial real estate brokerage with scheduling, meeting minutes, and proofreading.
• Coordinated with 3+ outside publishers and vendors on marketing materials and communications.

Mobile Associate - Forrest Solutions - New York, NY

(2023-04 - 2023-10)

• Cross-trained across multiple corporate client accounts (Peloton, The New York Times, McGraw Hill Education), managing front desk, mailroom, and event support in a fast paced environment.

CNA (Certified Nursing Assistant) - JGS Lifecare - Longmeadow, MA

(2015-05 - 2017-11)

• Provided hands-on care in a 120-bed long-term care facility, assisting RNs for up to 15 patients a shift, gaining direct experience with healthcare compliance, documentation, and recordkeeping.

High School Diploma - Loomis Chaffee (2012-05) Windsor, CT