Taylor Morales

Social work professional with a Bachelor of Social Work and Forensic Science Technician certification. Experienced in administrative support, customer service, and community engagement. Strong communication, problem-solving, and collaborative skills with a commitment to handling confidential information with care and discretion.

Golf Shop Attendant - Private Club

Developed strong customer service, administrative, and organizational skills while serving members in a professional manner.

• Managed member check-ins, scheduled tee times, and appointments
• Processed payments and maintained accurate records
• Communicated effectively with members and staff
• Oversaw a hole-in-one competition, monitoring participants and verifying and documenting results
• Ensured events ran smoothly and reported results to management
• Worked independently while remaining calm under pressure
• Managed tasks with accuracy and accountability

Practicum Student - Western Illinois University

Collaborated with ambassadors from the Women's LGBTQ+, Casa Latina, and Gwendolyn Brooks Cultural Centers to help plan and coordinate events celebrating diverse backgrounds and bringing communities together.

• Contributed to the community by helping create a welcoming and inclusive environment
• Ensured individuals from all backgrounds felt respected, valued, and supported
• Strengthened event planning, teamwork, communication, and organizational skills

Volunteer

Developed administrative abilities and supported community initiatives.

• Performed guest registration and data entry
• Managed records and confidential information
• Participated in youth alcohol prevention initiatives
• Engaged in community outreach activities
• Built relationships and coordinated activities
• Provided administrative support to programs serving the community

Bachelor of Social Work - Social Work - Western Illinois University