Developer Relations at Stealth Startup (2024-01 – Present)
- Served as primary point of contact for early customer accounts, owning onboarding through renewal and directly contributing to $1M+ in first-year revenue by driving adoption and reducing early-stage churn.
- Hosted nationwide customer events and touchpoints that deepened relationships with key accounts, surfaced expansion opportunities, and fed customer feedback directly into the product roadmap.
- Organized all onboarding documentation from first sign up to setting up VPNs and getting on the network
- Designed and implemented API documentation, public articles, and company personnel docs using industry standard and tools; GitBook, Confluence, and Docusaurus
Developer Relations at 443ID (2022-01 – 2023-12)
- Acted as the technical point of contact for customers integrating the Account Takeover Prevention API, guiding accounts from onboarding to full production adoption and shortening time-to-value.
- Authored customer-facing and internal documentation (OpenAPI) that reduced inbound support tickets and became a core self-service resource for account teams, freeing capacity for higher-touch account work.
- Ran onboarding workshops and recurring training sessions that increased product activation rates and reduced early-stage churn risk across the customer base.
- Managed relationships with strategic cybersecurity platform accounts, coordinating integration support and co-marketing to strengthen retention and expand account value.
Developer Relations at Epic Games (Fortnite) (2020-01 – 2022-12)
- Led mentorship programs supporting thousands of creator accounts, directly driving retention and growth of their audiences on the platform.
- Built onboarding pipelines and technical documentation for Unreal Engine's new scripting language, reducing time-to-productivity for new users.
- Designed multi-platform engagement strategies that increased daily active usage and reduced drop-off among newly onboarded creators.
- Incubated startups through a first-of-its-kind developer ecosystem program, providing hands-on account support that improved long-term platform retention.
Communication Chief at United States Marine Corps (2015-01 – 2020-12)
- Managed and mentored 36 personnel supporting technical infrastructure, developing training and support processes that improved team performance and reliability.
- Oversaw secure integration of multiple information systems across sensitive environments, coordinating across officers to ensure systems met operational requirements.
- Established secure communication infrastructure requiring rigorous documentation, training, and quality control — skills directly transferable to enterprise account support.
- Owned all internal and external documentation for the entire unit
