Client Services Specialist at Pike Engineering (2025-06 – Present)
- Manage customer and project information using QuickBase, Salesforce, and SAP.
- Use GIS software and Google Earth to determine whether projects fall within Xcel Energy territory.
- Perform quality checks on SAP work orders before applications move to Xcel Energy for construction.
- Support customers by phone and email regarding electric, gas, solar, and EV charger projects; coordinate with assigned designers.
Customer Service Representative at Dekor Lighting (2024-06 – 2025-06)
- Processed and fulfilled sales orders while assisting customers by phone and ZOHO chat.
- Managed approximately 100 warm and cold calls per week and processed Dekor and Amazon returns.
Business Development Representative at Camping World (2023-04 – 2024-06)
- Scheduled customers with a team of 12 salespeople and followed up on warm leads within 10 minutes.
- Completed approximately 100 outbound customer calls daily while handling inbound questions and enrolling customers in text communications.
Sales Consultant at Best Buy (2022-10 – 2023-04)
- Assisted customers with computer and home theater purchases and operated the register.
- Worked toward sales, warranty, and credit-card quotas and frequently received positive feedback for meeting sales goals.
Freelance Photographer at GradImages & Bloom School Pictures (2022-04 – 2022-07)
- Photographed college graduations, school portraits, and students in outdoor and school environments.
- Independently managed cameras, lighting, equipment setup, shooting locations, image tracking, and photo editing.
Customer Service & Media Employee at Jimmy Suds Car Wash (2021-02 – 2021-11)
- Assisted customers at the POS, resolved customer issues, maintained supplies, upsold car washes, and enrolled customers in the unlimited wash club.
Direct Care Professional at A Brighter Community (2020-07 – 2021-02)
- Provided professional support and care for adults with disabilities and assisted with individualized lessons, activities, and community outings.
Photojournalist at The News & Advance (2018-07 – 2020-06)
- Produced photography and written content for a daily newspaper serving five counties.
- Created front-page photography used for social media and customer retention; built relationships with community leaders and developed story leads.
