Licensed Health and Life Insurance Agent - Team United Consulting - Nashville, TN
(2025-11 - 2025-11)
Was in training to
- Manage and grow a portfolio of client accounts
- Conduct needs assessments and recommend benefit solutions tailored to each client
- Present and explain insurance plan options in clear, simple terms
- Maintain client relationships through proactive communication
- Operated a CRM system to outreach and build rapport with prospects
- Maintained an outreach call volume of 300+ calls each day
- Obtained a Health and Life Insurance license in Tennessee
Department Manager - Hy-Vee, Inc. - Fairfield, IA
(2024-08 - 2025-04)
As a Department Manager of the Starbucks Cafe:
- Maintained a positive attitude and created an atmosphere of friendliness and fun through teamwork and customer service training.
- Generated a friendly and professional atmosphere by encouraging employees to greet and speak to customers, and providing prompt and efficient service.
- Ensured that the department standards for customer service, employee relations, cleanliness, sanitation, and professional appearance were followed.
- Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
- Met department goals set by the store director and established a daily work plan for the department.
- Crafted signage and displays according to Starbucks specifications and ensured quality and quantity of merchandise by placing retail orders twice a week for replenishment.
- Ensured proper temperatures and storage procedures were maintained to guarantee freshness and control shrink of product.
Recruiter - Advance Services Inc. - Ottumwa, IA
(2023-05 - 2024-01)
- Worked closely with one major client to gain an understanding of the company's hiring needs for each role and met set hiring goals;
- Posted ads to various job boards, evaluated applications and interviewed qualified candidates
- Kept detailed records of applicants' information, including resumes, employment documents, and interview details;
- Documented relevant job performance notes, incidents of injury, corrective action, and policy violation investigations;
- Increased employee retention rate from 63% to 78% during our busiest season;
- Recruited and managed 30-120 associates at a time
Sales Associate - Green Building Supply - Fairfield, IA
(2022-02 - 2023-01)
- Worked across departments to provide customers with above and beyond customer service and technical support on all of our eco-friendly building supplies
- Responsible for responding to customer and vendor emails, troubleshooting shipping issues, and processing sales orders and returns
Admissions Services Specialist - Admissions and Transfers Center at the University of Iowa Hospitals and Clinics - Iowa City, IA
(2019-04 - 2019-12)
- Processed the paperwork needed for the patient admissions and arranged for care team, hospital bed, and emergency transport services
- Transcribed conversations between doctors regarding the patient's medical condition, supplies needed upon arrival at the hospital, and any special instructions for the care team
Campaign Recruiter and Organizer - Campaign for - Des Moines, IA
(2018-07 - 2018-11)
- Utilized my public speaking and communication skills to recruit and train volunteers to canvass houses, organize community events, and professionally conduct campaign calls
- Demonstrated the ability to be self-directed and consistently meet campaign deadlines, recruitment goals, and call quotas
Campaign Recruiter and Organizer - Campaign for Iowa - Des Moines, IA
(2018-07 - 2018-11)
- Utilized my public speaking and communication skills to recruit and train volunteers to canvass houses, organize community events, and professionally conduct campaign calls
Claims Examiner - Sedgwick Claims Management Service - North Liberty, IA
(2016-09 - 2018-07)
- Responsible for providing professional customer service to claimants regarding their personal medical information, short-term disability policy, and payment benefits.
- Awarded the Employee of the Quarter Award for professional excellence, company participation, and exceeding company performance metrics
Campaign Recruiter and Organizer - MoveOn.org - Des Moines, IA
(2015-03 - 2015-07)
- Directed a team of volunteers to execute various campaign tasks and events aligning with campaign-specific goals
- Utilized my public speaking, presentation, and networking skills to spread awareness and recruit volunteers at local government meetings, colleges and universities, and community events.
- Demonstrated my ability to work autonomously to identify local resources, execute a plan of action, and successfully accomplish campaign goals
