Ted Michel

Diagnose mechanical, hardware, software and systems failures, using established procedures. Perform service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking. Perform account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).

IT Tech Support - Compucom - Mississauga, Ontario (Remote)

(2022-08)

• Diagnose mechanical, hardware, software and systems failures, using established procedures.
• Perform service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking.
• Perform account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).

Azure Advisor - Sherweb - Sherbrooke, Quebec (Remote)

(2021-09 - 2022-05)

• Assist and provide technical support by phone, email or chat.
• Analyze and resolve technical issues related to our Microsoft products and services, notably Azure.
• Lead customers through service configurations.

IT Tech Support - Couche-Tard/Circle K - Laval, Quebec (Remote)

(2021-02 - 2021-09)

• Provide first-level IT support to internal customers using tools such as Microsoft Office, Azure, Exchange, SCCM, Cisco Unified CM administration, Active directory, Citrix and VMware.
• Log incidents and service requests in the SERVICENOW ticketing system.

Network and security management (ACS) - Network and security management - Lasalle College (2020-01 - 2020-12)