Teddi Everett

Efficient accuracy-driven Office Manager. Ready to bring administrative expertise to growing team. Successful at delivering key clerical support to internal teams, customers and other stakeholders in an organized fashion. Demonstrated success in analytical problem solving and boosting operational efficiency. Currently working at Volunteers of America as a Service Coordinator

Operations Manager - A Plus Health Care - Helena, MT

(2024-02)

Manager for PCA’s and admistrative staff. Responsible for recruitment and hiring of staff. Yearly budget and accruals. Marketing of company. Plan Facilitator and knowledge of CFC guidelines and care plans

Work in Legal Office to Advocate - Disability Rights of Montana

(2020-08)

for persons with disabilities

• Strong knowledge of ADA, Social Security and federally funded benefits
• Ability to communicate effectively and professionally with clients and offer suggestions for self-advocacy
• Database management and strong attention to detail
• Work in independent and team setting

Administrative Assistant, DNRC - State of Montana

(2018-08 - 2019-03)

• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
• Performed wide-ranging administrative financial and service related functions through SABERS and Datamine
• Provided administrative service, including phone and email correspondence, making copies
• Sorted, received and distributed mail correspondence between departments and personnel
• Drafted contracts, budgets and various reports
• Continually sought methods for improving daily operations, communications, recordkeeping and data entry for increased efficiency

Call Center Supervisor - Conduent - Helena, MT

(2017-12 - 2018-04)

• Increased efficiency and productivity through effective staff training regarding customer service and call resolution techniques
• Managed personnel including scheduling for agents to foster increased productivity
• Executed monthly performance plan with representatives to identify production gaps
• Handled all customer relations issues in a gracious manner and in accordance with company policies

Page Supervisor, Legislative Session - State of Montana

(2016-12 - 2017-04)

• Supervisor for the Page staff during session
• Conducted tours of Governors office, Secretary of State and other delegation
• Met with Legislators, Senators and lobbyist to educated Page's on legislative process
• High level of decorum, professionalism and confidentiality
• Prepared and proofed documents for staff

Reimbursement Manager, DPHHS - State of Montana

(2012-04 - 2016-07)

• Held weekly staff meetings and implemented team building exercises which promoted positive work environment
• Observed strict data confidentiality to protect patient information
• Reviewed the billing and collections process and determined improvements that would streamline workflows
• Maintained a strong knowledge of medical terminology and procedures
• Created and maintained computerized record management systems to record and process data generated reports
• Consistently complied with applicable laws and regulations to ensure facility adherence to Medicare and Medicaid regulations
• Exceed department budgeted revenue goals to allow reallocation of funding to other programs and services
• Worked with stakeholders to ensure proper billing of all sources and developed rapport with facility staff

Associate - Communications - University of Montana