Extensive experience in data migration and integration using Data Loader and Informatica Tool.
Expertise in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Account Management, and Case Management.
Experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, Lookup Relationships, Master-Detail Relationships.
Proficient in designing Custom Formula Fields, Roll up summary, Field Dependencies, Field Updates, and Email generation according to application requirements.
Knowledge of Apex Trigger, Apex Class, Apex Test Methods, Visualforce Pages, SOQL, SOSL, Webservices.
Configured and maintained user security permissions according to organizational needs.
Involved in data-mapping and migration of data to SalesForce.com Objects and fields.
Integrated Salesforce for Outlook.
Experience in training the internal business users to use the SFDC application.
Excellent communication and inter-personal skills, technical documentation, and reporting skills, accustomed to working in both large and small team environments.
Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
An effective team player with excellent problem solving and interpersonal skills.
Strong leadership abilities and a quick learner to new concepts and applications.
Strong written and verbal communication skills.
Experience
Created various Custom Objects and Custom Fields
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Cases, Activities, Dashboards and Reports.
Implemented security settings, object level security, field level and record level security
Extensively used Tab permissions, Record Type and Page Layout permissions
Created Profiles, Roles based on Organization role hierarchy and implemented RecordLevel and Field-Level security and configured their sharing settings.
Customized Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
Developed Case Assignment Rules, Escalation Rule, Auto Response Rules, Email to Case, Web to Case
Created Workflow Rules, Workflow actions and time dependent actions
Configured Validation Rules based on business requirement
Managed all new user set-ups and deactivation, including following approval process and transferring ownership of account/contact/opportunities for deactivated users.
Created various Reports and Dashboards based on company's requirement
Configured and integrated Salesforce for Outlook
Education
Imported and updated campaign data.
Modified Lead Assignment Rules.
Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
Managed security controls by modifying sharing settings, field accessibility, password policies, session settings and network access.
Modified Apex Class, Apex Test Methods, Triggers and Visualforce Pages.
Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
Worked closely with sales team and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com.
Provided training to the internal users and helped them in getting used to the application, generated reports and save them for the further access to the users.
