Temara Morris

Driven and customer-focused professional with over 4 years of experience in call center, collections, and insurance services, excelling in persuasion, negotiation, and relationship-building. Skilled in converting customer interactions into successful outcomes, consistently achieving performance goals, and delivering a positive customer experience. Adept at explaining complex products clearly, overcoming objections, and driving results in fast-paced, metrics-driven environments.

Collections Agent at US Bank National Association (2024-04 – Present)

• Handled high-volume inbound and outbound calls, averaging 80+ daily customer interactions.
• Negotiated customized repayment solutions, achieving monthly collection goals above target by 15%.
• Educated customers on financial options, overcoming objections to secure commitments.
• Processed payments quickly and accurately, maintaining 95%+ accuracy rate.
• Built trust with customers by listening actively and providing tailored solutions, increasing repayment success.

Collection Agent at Flagship Credit Acceptance (2023-09 – 2024-03)

• Managed a portfolio of accounts, maintaining above-average recovery rates.
• Persuaded hesitant customers to commit to structured payment solutions, demonstrating strong sales ability.
• Delivered excellent service with a customer satisfaction score of 90%+.
• Maintained compliance with financial regulations while achieving performance metrics.

Collection Agent (12-month contract) at American Honda Finance (2022-09 – 2023-09)

• Negotiated payment arrangements that increased recovery rates while reducing delinquency.
• Consistently ranked among top performers for hitting collection and call handling targets.
• Educated customers on account options, demonstrating clear communication and sales-like persuasion.
• Partnered with internal teams to develop strategies that improved account success rates.

Benefits Specialist (Contract) at Ashton Carter (2020-09 – 2022-05)

• Advised and educated employees on insurance and benefits packages, assisting 650+ enrollments.
• Simplified complex insurance information for customers, ensuring understanding and satisfaction.
• Handled inbound calls and inquiries, providing personalized service and clear product explanations.
• Contributed to high retention rates by delivering exceptional customer support.

– Gateway Christian