Temecco Buford

Dedicated healthcare professional with extensive experience in patient coordination and administrative management, possessing a proven track record of enhancing service delivery within diverse medical settings. Currently serving as an Advanced Medical Support Assistant at the Department of Veteran Affairs, where I excel in appointment scheduling and communication with veterans. My background includes roles in care coordination, human resources, patient scheduling, and referral management, demonstrating my ability to streamline processes and improve patient outcomes.

I hold a Bachelor of Science in Healthcare Management, equipping me with strategic oversight skills essential for effective team leadership and operational excellence.

AMSA (Advanced Medical Support Assistant) - Department of Veteran Affairs - Memphis, USA

(2022-08)

• Improved patient care by efficiently coordinating appointment scheduling and follow-up communications with veterans.
• Refined administrative workflows, leading to better service delivery among the healthcare team.

Patient Scheduler - St. Jude Children Research Hospital - Memphis, USA

(2021-06 - 2022-08)

• Facilitated the scheduling of patient appointments across various departments, effectively reducing wait times and enhancing processing speed.
• Engaged with healthcare teams to refine scheduling strategies and improve resource utilization.

Care Coordinator - Chen Med (Dedicated Senior Medical Center) - Memphis, USA

(2020-10 - 2021-06)

• Designed and managed individualized patient care plans, promoting seniors' interests and catering to their specific health needs.
• Executed assessments to uncover service gaps, thereby enhancing overall patient health outcomes.

Lead Referral Coordinator - Regional One Health - Memphis, USA

(2018-05 - 2021-01)

• Steered the patient referral process, maintaining oversight of referrals to specialists to improve follow-up and ensure care continuity.
• Evaluated referral data, generating actionable recommendations to optimize clinic operations.

Health Unit Coordinator - Baptist Memorial Hospital Desoto - Southaven, USA

(2016-03 - 2018-06)

• Enhanced operational efficiency within the health unit by overseeing administrative responsibilities, including patient admissions and discharges.
• Worked closely with nursing personnel to facilitate effective communication and coordinate patient care initiatives.

Surgical Coordinator - UT Hamilton Eye Institute - Memphis, USA

(2016-07 - 2017-09)

• Developed and instituted protocols for surgery scheduling aimed at maximizing operating room utilization and minimizing cancellations.
• Facilitated pre-operative assessments and communicated necessary program modifications to patients and staff.

Prior Authorization Rep - Accredo Specialty Pharmacy - Memphis, USA

(2014-07 - 2016-01)

• Conducted evaluations of prior authorization requests, ensuring adherence to insurance guidelines and facilitating timely patient access to medications.
• Investigated inconsistencies and collaborated with healthcare providers to address and resolve authorization concerns.

Medical Office Assistant - Methodist LeBonheur Healthcare-Minor Med - Memphis, USA

(2013-12 - 2016-01)

• Directed patient intake processes while supporting healthcare providers with clinical tasks, leading to better patient flow and increased satisfaction.
• Upheld accurate medical records and streamlined communication among patients and the medical staff.

Medical Assistant-Lead - Delta Gastroenterology - Southaven, USA

(2010-12 - 2014-06)

• Executed clinical responsibilities including patient assessments and vital sign monitoring, supporting a holistic approach to patient care.
• Improved patient education programs, equipping individuals with essential information regarding their health conditions and treatment options.

Referral Coordinator - Regional Medical Center (The MED) - Memphis, USA

(2012-09 - 2013-05)

• Managed the referral process through precise patient information verification and up-to-date referral lists for the medical team.
• Assessed referral trends to identify patterns and suggest improvements in patient care services.

Unit Health Coordinator/Medical Office - LeBonheur Children Medical Center - Memphis, USA

(2006-12 - 2011-06)

• Engineered strategic operational enhancements to bolster unit coordination, strengthening connections among diverse teams.
• Facilitated optimal information delivery across departments, ensuring essential patient data is always available for access.

Medical Assistant-HR Lead - Progressive Physician Practice - Southaven, USA

(2000-03 - 2007-12)

• Administered direct patient care while executing a range of clinical procedures and administrative responsibilities to optimize healthcare delivery.
• Oversaw all HR-related decisions and contributed to the development of patient care plans, assisting families in understanding their treatment alternatives.

Restaurant Supervisor - Grand Casino Tunica - Tunica, USA

(1996-05 - 2005-12)

• Managed the daily operations of the restaurant, ensuring compliance with quality standards and improving customer satisfaction.
• Provided training and mentorship to staff to enhance service excellence, resulting in a marked improvement in team performance.

Bachelor of Science Degree - Healthcare Management - University of Phoenix (2021-03 - 2023-02)

Associates of Applied Science - Medical Office Administration - Northwest Mississippi Community College (NWCC) (2008-09 - 2010-06)

Diploma - Medical Assisting - Remington College Memphis Campus (1999-07 - 2000-03)

High School Diploma - General Education - Rosa Fort High School (1992-09 - 1996-06)