Senior Scrum Master at Sentara Health (2025-07 – Present)
- Lead Agile delivery across multiple Scrum teams, facilitating PI Planning, Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives, improving sprint predictability and on-time delivery.
- Remove cross-team impediments by coordinating with engineering, UX/UI, Product, DevOps, and enterprise stakeholders, accelerating feature delivery and reducing blockers.
- Partner with UX/UI teams to ensure user-centered design readiness, aligning design deliverables with sprint timelines and improving usability and workflow efficiency.
- Coach and enable Product Owners in backlog refinement, prioritization, and roadmap alignment, ensuring clear, actionable user stories tied to business and clinical outcomes.
- Support engineering teams in improving Agile maturity, CI/CD adoption, and sprint execution, increasing team velocity, quality, and delivery consistency.
- Facilitate cross-ART dependency management, improving coordination, reducing delivery risk, and strengthening enterprise release alignment.
- Provide executive-level reporting using Agile metrics (velocity, cycle time, PI predictability, risks), improving leadership visibility and decision-making.
- Drive continuous improvement through retrospectives and data-driven coaching, increasing delivery efficiency and team accountability.
Principal Scrum Master / Agile Delivery Lead at Tista Science & Technology (2019-11 – 2025-07)
Guide Business Owners and Product Managers in increasing innovation, productivity, and agile maturity through active engagement, close feedback loops, and transparency by facilitating bi-weekly Analytics Group review and planning sessions.
- Establish a healthy backlog while empowering software development and cross-functional teams to transition towards Agile and Scrum practices.
- Lead 5 Scrum Masters, 5 Teams, and Product Owners on the Advanced Provider Screening (APS) Release Train.
- Lead the only team to complete all user stories and features in Q2. Saved company $3M in expenses and costs over a 3-month period by increasing teams' productivity by 36%.
- Facilitated creating and launching 4 new initiatives totaling over $32M in revenue.
Agile Project Manager / Scrum Master at Catalyte (2014-07 – 2019-11)
Transformed a short-staffed waterfall team to an agile-minded, high-performing, cross-functional one by sequentially combining a variety of Agile methodologies.
- Oversaw the team's data migration from Tableau to PowerBi while coaching the Scrum Master and working closely with the senior leadership to achieve this goal.
- Empowered teams to deliver projects three months early, after it initially lacked skills and capacity, saving operational and labor costs.
- Identified and escalated issues, risks, and blockers to appropriate persons to ensure continuous transition and uninterrupted workflow.
Agile Coach / Program Manager at Signature Consulting Group (2012-02 – 2014-07)
Formulated and successfully implemented an agile structure in alignment with the company's CTO's vision to transform from the current waterfall to a self-organized agile team.
- Organized, built, and coached nine teams in 3 interdependent and highly effective teams across geographical locations and time zones and in close collaboration with Product Owners, organized and optimized Daily Stand-Ups, Sprint Planning, Sprint Review, Sprint Retrospectives, and Backlog Refinement while elevating the quality of service.
- Achieved an 85% success rate with creating and converting to Agile methods/frameworks.
- Saved 800K and gained $2M in revenue through 7 additional projects by expediting the completion of 5 projects by two months each, consequently increasing the company's capacity while minimizing labor and operating costs.
Senior Consultant / Work Order Manager at Lockheed Martin IS & GS (2004-09 – 2012-02)
Exhibited decisive leadership in implementing the Quality Improvement Organization (QIO) Program for Medicare, which aims to improve Medicare beneficiaries' effectiveness, efficiency, economy, and quality of services.
- Consulted on strategic initiatives, enhancing project efficiency through critical analysis and data-driven decisions supporting the Social Security Administration (SSA) and Centers for Medicare and Medicaid Services (CMS).
- Worked closely with division directors, Government Task Leads, and cross-functional teams to streamline processes, fostering a collaborative environment and improving team alignment.
- Focused on delivering measurable results by optimizing workflows and implementing practical solutions.
- Pioneered innovative strategies to address complex challenges, driving continuous improvement and business growth.
