tEMPUS shani BELL

Results-driven business professional with a bachelor's degree in business administration and over a decade of experience in customer service, team leadership, and operations support. Proven ability to manage high-volume communication environments, exceed performance metrics, and build strong stakeholder relationships. Entrepreneurial background with experience in publishing, real estate education, and independent business ownership.

Recognized for professionalism, adaptability, and strong interpersonal skills

Support Specialist I - CLEAResult - Remote

(2022-08)

• Respond to high-volume inbound calls from program participants, contractors, and stakeholders.
• Provide accurate program information and resolve complex inquiries efficiently.
• Work effectively with diverse and marginalized populations.
• Perform data entry, verification, and report generation with high accuracy.
• Consistently meet and exceed KPIs including hold time, call handling, and after-call documentation.
• Support program operations to ensure smooth workflow and compliance

Keyholder / Shift Lead - Starbucks - Williamsburg, VA

(2021-01 - 2022-08)

• Supervised daily operations and supported store management.
• Led team members to exceed sales goals while maintaining strong customer satisfaction.
• Managed cash handling, inventory, and opening/closing procedures.

Lead - Michaels - Williamsburg, VA

(2018-06 - 2020-12)

• Directed team operations and ensured achievement of sales and service goals.
• Trained and mentored staff to improve productivity and customer engagement.
• Supported merchandising and operational execution.

BA - Business Administration/Marketing - Berkeley College (2013-06)