Customer Service Professional
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Experienced healthcare administration professional with over a decade of experience in fast-paced medical environments. Developed strong proficiency in high-volume scheduling and proactive patient retention. Skilled in fostering long-term patient relationships by delivering prompt, empathetic service and ensuring all follow-up needs are met proactively.
Customer Service Professional - MedRisk LLC
Managed the intake of physical medicine referrals and coordinated the scheduling of patients within a vast network of providers, ensuring seamless communication between adjusters and nurse case managers.
Front-Office and Clinical Assistant - Newton Vision Center
Provided front-office and clinical assistance for a high-volume, multi-physician practice. Role was critical in maintaining steady patient flow through efficient EHR updates and insurance processing.
