Benefits Analyst - BFG Supply
(2024-08)
Administer a comprehensive employee benefits program including health, dental, vision, disability, life insurance, dependent care FSA, 401(k), and voluntary programs (legal services, ID theft).
- Oversee relationships with third-party vendors and benefit consultants to ensure smooth, compliant plan administration.
- Administer ADA accommodation requests, coordinating the interactive process between employees, management, and applicable vendors to ensure compliant, timely resolutions.
- File and manage workers' compensation claims with the company's insurance carrier, ensuring timely and accurate reporting.
- Implemented a comprehensive Leave Management Program with Lincoln Financial Group, streamlining leave communication and support while ensuring compliance with leave regulations across all states.
- Conduct intake conversations with employees requesting leave, outlining next steps and expectations, and provide timely follow-up communication to reinforce understanding.
- Maintain a consistent notification process to employees, supervisors, HR management, Payroll, and IT regarding leave status; partner with IT to disable system access for employees on leave.
- Partnered with Finance to enable online premium payments for employees on leave, improving convenience and the overall employee experience.
- Coordinate new hire benefits onboarding, including welcome emails/text messages and benefit documentation within 24 hours of hire, plus one-on-one benefit sessions as needed.
- Transitioned all major benefit invoices to a self-billing process, improving accuracy and reducing processing time.
- Create and run reports to support accurate monthly benefit billing and submit invoices to Accounts Payable on time.
- Track employee terminations to improve benefit billing accuracy and ensure timely benefit adjustments; transitioned COBRA notices for all carriers to electronic delivery, eliminating mailed notices.
- Created an end-of-employment letter outlining terminated employees' benefit options and next steps.
- Maintain a centralized benefits inbox to ensure consistent, accessible responses to employee inquiries and continuity of department coverage.
- Partner with the ADP benefits implementation specialist and HRIS manager to configure annual benefit plans, establish accurate carrier connections, and build open enrollment events (including the 2026 open enrollment); verify Paylocity-to-ADP data accuracy and resolve discrepancies.
- Led the transition to a new COBRA administrator (WEX), resolving premium collection errors to ensure employee refunds and accurate account setup.
Total Rewards Manager - Operation Smile
(2023-10 - 2024-08)
Administered a comprehensive employee benefits program including health, dental, vision, disability, life insurance, dependent care FSA, 401(k), voluntary programs (legal services, ID theft), and pet insurance.
- Served as the primary point of contact for vendors, brokers, and consultants; evaluated benefit options with the broker and recommended changes or enhancements to benefit offerings.
- Managed FMLA and disability accommodation processes, ensuring compliance with federal and state regulations.
- Managed COBRA administration, ensuring compliance with federal regulations and seamless continuation of benefits for eligible employees.
- Coordinated open enrollment processes, including design changes, employee communications, and system administration.
- Processed enrollment changes and terminations in benefit programs.
- Processed semi-monthly payroll transactions accurately and timely, in accordance with federal, state, and local payroll tax regulations.
- Maintained accurate employee data related to payroll and benefits in the HRIS system; generated payroll reports for finance and audit purposes.
- Responded to employee inquiries regarding benefits and payroll matters; conducted training sessions for managers and employees on benefits, payroll, and timekeeping.
- Educated employees on available benefit options during onboarding and throughout employment; collaborated with HRBPs on special projects and initiatives.
Human Resource Manager - Asturian Group
(2015-09 - 2023-10)
Managed and administered all employee benefits packages including healthcare, HRA, disability insurance, 401(k), supplemental life, and accident/critical illness insurance.
- Assisted in administering workers' compensation benefits alongside the Safety Director.
- Managed COBRA administration and FMLA/disability accommodation processes, ensuring compliance with federal and state regulations.
- Negotiated yearly renewals alongside Asturian's benefit broker; coordinated the annual open enrollment process, including setup with the HRIS system account manager.
- Assisted in the implementation and administration of HR policies and procedures, ensuring consistent, compliant application across all employees.
- Advised managers, supervisors, and employees on HR policies; oversaw employee onboarding, including New Hire Orientation and cultural assimilation.
- Maintained personnel files in compliance with company standards and applicable state/federal guidelines; updated the HRIS system with new hires, pay rate/status changes, and terminations.
- Assisted with thorough investigations of employee complaints and employee relations issues; reviewed payroll documentation for accuracy and made necessary adjustments.
- Researched and resolved manager/employee payroll questions (banking, garnishments, employment verifications, retroactive pay, tax questions, and other changes).
- Assisted department heads with staffing needs, including hosting/attending job fairs; reviewed applications/resumes and made recommendations on applicant qualifications.
- Partnered with hiring managers on recruitment strategy for open positions; conducted background checks, license/certification verifications, reference checks, and employment verifications.
