Terea Marie

Hospitality and customer service professional with 6 years of experience in high-volume, guest-facing environments. Experienced in bartending, guest relations, conflict resolution, and managing multiple priorities during busy service. Known for a great attitude, strong communication, attention to detail, and staying composed under pressure.

Bartender at Twelve Whiskey BBQ (2025-03 – 2026-08)

• Serve 100+ guests per shift in a high-volume restaurant while maintaining attentive, efficient, and personable service.
• Manage multiple guest requests simultaneously while maintaining accuracy, professionalism, and a positive experience during peak service.
• Resolve guest concerns quickly and professionally through active listening, clear communication, and sound judgment.
• Collaborate with bartenders, servers, kitchen staff, and management to keep service organized and running smoothly.

Bartender/Server at Social House 7 (2023-06 – 2025-12)

• Provided personable, attentive service in a high-energy hospitality environment while building strong guest relationships.
• Managed food and beverage orders, guest requests, and multiple priorities while maintaining an engaging and welcoming experience.
• Handled customer concerns with patience and professionalism, working with the team to resolve issues and maintain guest satisfaction.
• Assisted in maintaining efficient operations during high-volume shifts.
• Maintained responsible alcohol service and safety standards throughout high-volume shifts.

Retail Customer Service Associate at Federal Express Corporation (2025-12 – 2026-07)

• Assist 100+ customers daily with shipping, delivery, and service needs while maintaining accuracy and a positive customer experience.
• Communicate with customers and internal teams to resolve time-sensitive issues and keep operations moving efficiently.
• Balance competing priorities in a fast-paced environment while remaining organized, professional, and solution-focused.

High School Diploma – John Glenn High School (2013 – 2017)