Verification and Pre-cert Specialist - Strategic Healthcare Partners - Kennesaw, GA
(2025-09 - 2026-05)
- Verify patient insurance eligibility and benefits
- Obtain prior authorizations (pre-certs) for procedures, surgeries, or treatments
- Submit clinical documentation needed for approvals
- Track authorization status and expiration dates
- Communicate authorization approvals or denials to providers and patients
- Appeal denied authorization requests when appropriate
- Ensure services meet payer guidelines before treatment
Data Clerk - PATT Medical Records
- Enter and update patient medical information into electronic health record systems
- Review medical records for accuracy, completeness, and compliance
- Maintain confidentiality of patient information in accordance with HIPAA regulations
- Retrieve patient records for healthcare providers and authorized personnel
- Verify patient demographic and insurance information
- Correct data entry errors and reconcile discrepancies in records
- Communicate with healthcare staff regarding missing or incomplete documentation
- Support administrative and clerical tasks within the medical records department
Administrative Assistant - RBG Electrical - Marietta, GA
(2025-07 - 2025-10)
- Schedule appointments, meetings, and maintain calendars
- Manage data entry and update company databases
- Organize and maintain filing systems, records, and other data as needed
- Assist with invoicing, billing, and expense reports
- Maintain confidentiality of sensitive information
- Support managers and staff with daily administrative tasks
Surgery Scheduling Coordinator - GA Eye Partners - Decatur, GA
(2017-09 - 2024-07)
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars
- Coordinated with facilities to set up surgeries for 6 facilities for 7 surgeons
Customer Care Representative - Amazon - Seattle
(2016-10 - 2017-11)
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Managed high call volume with exceptional professionalism and efficiency
- Maintained a high level of product knowledge to provide accurate information and support to customers
- Navigated multiple computer systems and applications to find information
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Responded to customer needs through competent customer service and prompt problem-solving
Operational Supervisor - Atlanta Eye Consultants - College Park, GA
(2003-02 - 2016-07)
- Improved operational efficiency by streamlining processes and implementing new strategies
- Mentored junior staff members, providing guidance and support to facilitate career development opportunities
- Monitored progress regularly, adjusting strategies as needed based on performance metrics evaluation
- Coordinated efforts between departments to ensure smooth operations throughout the organization
- Oversaw daily operations, effectively delegating tasks to appropriate team members
- Analyzed performance data to identify areas of improvement and develop targeted action plans accordingly
- Completed bi-weekly payroll for 25 employees
