Teresa Evans

Guardian at Lutheran Social Service (2023-11 – Present)

• Maintain accurate records of monthly client visits in billing database, ensuring compliance.
• Complete annual Court Reports and all required documents for medical and waiver renewals.
• Conduct in-person client visits to assess well-being and provide necessary support.
• Maintain meticulous client records, ensuring timely completion of court reports and renewal documents.
• Foster client independence through personalized care plans. Advocate for client needs, collaborating with healthcare providers to ensure comprehensive support.
• Analyze client situations to identify areas for improvement. Implement targeted interventions, resulting in enhanced quality of life for individuals under guardianship.

General Manager at Hope Cafe (2022-11 – 2023-02)

• Managed cost of goods, inventory, and orders, ensuring accurate processing of invoices and inventory.
• Interviewed, hired, and trained new staff, enhancing team efficiency and service quality.
• Served food and drinks to customers, maintaining high service standards and customer satisfaction.
• Balanced POS and bank at the end of the day, ensuring financial accuracy and accountability.
• Led cafe operations, optimizing staff schedules and inventory management. Implemented cost-saving measures, resulting in improved profitability and customer satisfaction.

General Manager at Bean Co (2022-04 – 2022-09)

• Managed accurate inventory and ordering, ensuring optimal stock levels and reducing waste.
• Interviewed, hired, and trained new employees, improving team efficiency and performance.
• Maintained cleanliness and sanitation of equipment and supplies, ensuring compliance with health standards.
• Prepared and served food and beverages, enhancing customer satisfaction and repeat business.
• Handled bank deposits, ensuring financial accuracy and security.

General Manager at Caribou Coffee (2021-11 – 2022-03)

• Directed daily operations, ensuring high customer satisfaction and team efficiency, leading to increased sales.
• Implemented staff training programs, resulting in improved service quality and reduced turnover.
• Managed inventory and supply chain, optimizing stock levels and minimizing waste.
• Resolved customer complaints promptly, enhancing overall customer experience and loyalty.

Counter Manager at Macys (2017-10 – 2020-11)

• Led sales demonstrations and provided tailored recommendations to clients, boosting sales performance.
• Executed cold calling during promotional events, increasing customer engagement and attendance.
• Maintained accurate inventory records, ensuring optimal stock levels and reducing discrepancies.
• Trained new employees, enhancing team efficiency and customer service standards.
• Completed POS sales and reconciled cash drawer daily, ensuring financial accuracy and accountability.

Social work and psychology – Saint Paul College (1998-01 – 1999-01)

– Metropolitan State University (1995-01 – 1997-12)