Guardian at Lutheran Social Service (2023-11 – Present)
- Maintain accurate records of monthly client visits in billing database, ensuring compliance.
- Complete annual Court Reports and all required documents for medical and waiver renewals.
- Conduct in-person client visits to assess well-being and provide necessary support.
- Maintain meticulous client records, ensuring timely completion of court reports and renewal documents.
- Foster client independence through personalized care plans. Advocate for client needs, collaborating with healthcare providers to ensure comprehensive support.
- Analyze client situations to identify areas for improvement. Implement targeted interventions, resulting in enhanced quality of life for individuals under guardianship.
General Manager at Hope Cafe (2022-11 – 2023-02)
- Managed cost of goods, inventory, and orders, ensuring accurate processing of invoices and inventory.
- Interviewed, hired, and trained new staff, enhancing team efficiency and service quality.
- Served food and drinks to customers, maintaining high service standards and customer satisfaction.
- Balanced POS and bank at the end of the day, ensuring financial accuracy and accountability.
- Led cafe operations, optimizing staff schedules and inventory management. Implemented cost-saving measures, resulting in improved profitability and customer satisfaction.
General Manager at Bean Co (2022-04 – 2022-09)
- Managed accurate inventory and ordering, ensuring optimal stock levels and reducing waste.
- Interviewed, hired, and trained new employees, improving team efficiency and performance.
- Maintained cleanliness and sanitation of equipment and supplies, ensuring compliance with health standards.
- Prepared and served food and beverages, enhancing customer satisfaction and repeat business.
- Handled bank deposits, ensuring financial accuracy and security.
General Manager at Caribou Coffee (2021-11 – 2022-03)
- Directed daily operations, ensuring high customer satisfaction and team efficiency, leading to increased sales.
- Implemented staff training programs, resulting in improved service quality and reduced turnover.
- Managed inventory and supply chain, optimizing stock levels and minimizing waste.
- Resolved customer complaints promptly, enhancing overall customer experience and loyalty.
Counter Manager at Macys (2017-10 – 2020-11)
- Led sales demonstrations and provided tailored recommendations to clients, boosting sales performance.
- Executed cold calling during promotional events, increasing customer engagement and attendance.
- Maintained accurate inventory records, ensuring optimal stock levels and reducing discrepancies.
- Trained new employees, enhancing team efficiency and customer service standards.
- Completed POS sales and reconciled cash drawer daily, ensuring financial accuracy and accountability.
