Operations Manager - GOOD TRAVELS TRANSPORTATION LLC - Baltimore, MD
(2014-09)
Lead day-to-day operations, process improvement, budgeting, procurement, resource allocation, compliance, risk management, and performance monitoring.
- Evaluate operational efficiency and modify procedures to align execution with organizational objectives; increased revenue 11% above projections during the first year.
- Build procurement processes and coordinate materials and resources; maintained the grand-opening budget 6% under budget.
- Establish and administer annual budgets with controls to prevent overages, manage burn rate, and support sustainability.
- Identify and resolve unauthorized, unsafe, ineffective, or non-compliant practices; collaborate with process owners to correct quality-audit findings.
- Direct compliance and quality initiatives; develop procedures, best practices, and corrective actions to improve operational performance.
- Reduce operational risk through data analysis, performance forecasting, and proactive problem resolution.
Department Manager - VEHICLES FOR CHANGE INC. - Detroit, MI
(2014-09 - 2019-01)
Managed department operations including staff performance, payroll, inventory, receiving, supplier quality, budgeting, and operational planning.
- Analyzed operational trends to support planning and management decisions; coached associates through performance feedback and recognition.
- Established and administered annual budgets; prepared expenditures, analyzed variances, and initiated corrective actions.
- Managed inventory and receiving operations to maintain appropriate stock levels and meet expected demand.
- Systematized approximately 400 inventory units, improving internal loss-prevention performance 12%.
Coordinator, Workforce Development—Mechanics - VEHICLES FOR CHANGE INC. - Baltimore, MD
(2010-10 - 2014-01)
- Managed a rotating inventory of approximately 3,000 vehicles annually and oversaw start-to-finish completion of approximately 400 vehicles annually.
- Coordinated installation, inspection, testing, maintenance, and troubleshooting of systems, machinery, and components.
- Served as liaison to workforce-development caseworkers, employers, and community organizations.
- Facilitated job-readiness seminars and provided instruction on resume writing and career-search resources.
Election Judge Trainer — 2026 Primary & 2026 General Gubernatorial Elections - Election Operations
Trained approximately 2,800 election judges across the 2026 Primary and 2026 General Gubernatorial Elections, providing operational guidance supporting preparedness and execution of election responsibilities.
- Gained firsthand insight into election operations, including site readiness, site audits, location transitions, staffing, procedures, and time-sensitive execution.
- Supported assessment of operational readiness and identification of issues requiring attention before election activities.
- Applied operations-management principles in a regulated environment where accuracy, compliance, preparedness, and continuity are critical.
