Customer Service over 10 years of experience
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Detail-oriented and bilingual administrative professional with several years of experience providing clerical support, customer service, data entry, records management, and front-office assistance in fast-paced environments.
Arizona Department Economic Security (September 2024-July 2025)
Provided excellent customer service while verifying documents and updating personal information in online systems.
Maintained accurate electronic records and detailed case notes to support follow-up and compliance requirements.
Assisted clients with completing forms and reviewing financial information for accuracy.
Ensured confidentiality and compliance with agency policies and data privacy standards.
Communicated professionally with individuals from diverse backgrounds while handling high-volume inquiries.
1st Convenience Bank (October 2021-May 2024
Maintained confidential customer files and ensured accurate recordkeeping and documentation.
Supervised daily operations, delegated tasks, and led team huddles to maintain efficient workflow.
Assisted customers with transactions, money orders, checks, and account-related concerns.
Resolved customer issues professionally while maintaining strong communication and customer service standards.
Supported branch organization and promotional activities through planning and coordination.
Academy Bank ( September 2018- Feburary 2021
Performed data entry and administrative support duties in a fast-paced banking environment.
Assisted customers with debit and credit card issues while maintaining professionalism and confidentiality.
Directed clients to appropriate departments and resources based on individual needs.
Maintained accurate customer information and account documentation.
High School Diploma – Kofa High School
