Terrance Ingram

Maintenance Manager | Reliability & Engineering Leader at CBRE Group (2021-06 – Present)

Own maintenance execution across 18 locations, leading an 8–15 technician team through labor planning, scheduling, cross-training, and overtime control to meet SLA targets and downtime windows.
Set and enforce a safety-first operating culture with 100% LOTO accountability, completing 6–12 incident and near-miss investigations annually and maintaining audit-ready compliance aligned to OSHA and NFPA 70E.
Improved automation reliability and reduced unplanned downtime by 5–10% by strengthening PM execution, tightening response standards, and eliminating repeat-failure drivers across conveyance and MHE systems.
Govern CMMS performance (Maximo, Infor, SAP PM) to sustain 90–95% PM completion, reduce backlog aging by 15–25%, and deliver weekly KPI reporting (MTBF/MTTR, downtime, repeat calls) to site leadership.
Lead PdM program strategy using vibration analysis, thermography, and ultrasound routes, increasing early-fault detection by 20–30% and reducing repeat failures by 10–15% through condition-based interventions.
Own maintenance OPEX and vendor performance, delivering $50K–$150K in annual savings through scope control, quote reviews, parts standardization, and service-provider accountability.
Lead 10–20 site projects per year across repairs, upgrades, and small CAPEX, delivering 85–95% on schedule through risk management, resource planning, and coordinated execution with operations and clients.

Facilities Engineer at Penske Logistics LLC (2021-01 – 2021-12)

Supported facility reliability across electrical, mechanical, and refrigeration systems, sustaining 95%+ equipment availability while meeting OSHA and NEC compliance requirements.
Led high-voltage troubleshooting and repair on 420V motors and controls, completing 10–15 upgrades and corrective actions with zero safety incidents and minimal operational disruption.
Strengthened PM and PdM execution across critical assets (industrial doors, fire pump systems, refrigeration, ripening rooms), reducing unplanned downtime by 5–10% year over year.
Improved maintenance readiness by managing a $100K–$250K spare parts inventory and forklift fleet support (20–30 units), increasing parts availability to 95%+ and reducing equipment-related delays by 10–15%.

Facilities Engineer at MGM Grand Hotel (2017-09 – 2020-12)

Supported continuous operation of a high-traffic hospitality environment by executing preventive and corrective maintenance across HVAC, electrical, plumbing, and mechanical systems in guest-facing spaces.
Diagnosed complex facility issues using schematics and technical manuals, restoring equipment functionality quickly while reducing repeat service interruptions.
Coordinated internal and vendor repairs by prioritizing work orders with hotel leadership to protect guest experience, uptime, and operational continuity.
Delivered responsive, customer-facing maintenance support by communicating clearly with guests and staff, resolving issues under time pressure and high visibility while maintaining safety standards.

Building Maintenance Technician at Hawthorn Suites by Wyndham (2019-01 – 2020-01)

Maintained hotel operational readiness by executing preventive and corrective maintenance across HVAC, electrical, plumbing, and mechanical systems in guest rooms and common areas.
Diagnosed and resolved complex building issues, completing repairs that restored safe, reliable operation while reducing repeat service calls and disruptions.
Supported team performance through hands-on training of junior technicians and disciplined parts control to keep maintenance work moving and rooms event-ready.

Lead Maintenance Technician at American Housing Senior Living (2018-02 – 2019-05)

Led day-to-day maintenance operations for a senior living community, supporting HVAC, electrical, plumbing, and mechanical systems to protect resident safety, comfort, and service continuity.
Strengthened reliability and compliance by prioritizing work orders, executing preventive maintenance routines, and completing inspections and corrective repairs to reduce disruptions and maintain standards.
Guided maintenance staff through task assignments, hands-on training, and safety and quality reinforcement, ensuring consistent execution across building systems and property upkeep.

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