Parttime Realtor at Pearson Smith Realty LLC (2022-01 – Present)
I am a part-time licensed Realtor in the Maryland and Virginia area.
- Negotiated between buyers and sellers' agents to facilitate successful home purchases and sales, ensuring favorable terms for clients.
- Created and advertised compelling listings that enhanced visibility and attracted potential buyers for home sellers.
- Engaged with homebuyers and sellers to provide updates and answer questions throughout the transaction process.
- Delivered exceptional customer service by addressing concerns and questions, coordinating with mortgage lenders, appraisers, attorneys, settlement companies, and real estate agents to provide positive solutions.
- Visited various locations in Maryland and Virginia to present available homes to potential buyers.
- Supported the preparation and organization of legal documents required for home purchases and sales.
- Determine the Fair Market Value of residential real estate by analyzing Appraisals and property sold.
Contractor Housing Inspector at Alexandria Housing Authority (2023-09 – 2024-12)
- Perform HQS inspection with Section 8 and Public Housing using HUD checklist with findings while entering information into a handheld computer.
- Supervised inspector to ensure adherence to quality standards during inspections.
- Communicated with tenants and owners regarding housing quality standards, determining optimal plans to address deficiencies.
- Collaborated with internal and external management to provide updates and solutions for identified deficiencies and property recommendations.
- Completed inspection reports, performed online data entry, and scanned supporting documents before filing client files.
- Provide office team members and management of housing operations with excellent customer service.
- Answered incoming calls to help customers with any questions or concerns.
- Take pictures of the inside and outside structure, upload them on the online company app while uploading reports for senior management.
Grand Deputy Inspector General at Maryland Grand Council (2013-10 – 2023-09)
- Supervised operations of 10 masonic lodges and 15 chapters statewide, enhancing local governance and member engagement.
- Oversee the activities and governance of local Masonic lodges within the state.
- Conducted official visits to lodges, ensuring regulatory compliance and providing direct support to members.
- Serve as a liaison between local lodges and the Grand Lodge, facilitating communication.
- Provide guidance and mentorship to lodge officers and members for leadership development.
- Promote Masonic principles and values through community outreach and education.
- Organized and presided over state-level Masonic events and ceremonies, fostering community involvement and promoting Masonic values.
- Accept, review and prepare lodge reports to be submitted to the national masonic organization on a quarterly basis.
- Attend state yearly conference, national mid-winter and yearly national conference with submission of state reports.
Housing Inspector (Contractor) at Alexandria Housing Authority (2012-08 – 2023-03)
- Conducted HQS inspections for Section 8 and public housing using HUD checklist, documenting findings to ensure compliance with housing standards.
- Facilitated communication between tenants and property owners on housing quality standards, resulting in development of corrective action plans that addressed identified issues.
- Managed correspondence and organized schedules to streamline office operations and enhance responsiveness to inquiries.
- Screened incoming calls, recorded messages accurately, and directed inquiries to relevant staff to ensure timely responses.
Realtor at RE/MAX Specialists (2005-01 – 2022-01)
Facilitated real estate transactions in Maryland and Virginia, guiding clients through every step to ensure informed decisions.
- Negotiated between buyers and seller agents, facilitating successful home purchases and sales.
- Communicated with homebuyers and sellers, ensuring clear understanding of their needs and preferences.
- Developed and marketed home listings, enhancing visibility to attract potential buyers effectively.
- Resolved client concerns and inquiries by collaborating with mortgage lenders, appraisers, attorneys, and settlement companies to deliver comprehensive support.
Customer Service Lead Marketing Manager at US Airways (1998-12 – 2001-12)
Delivered high-touch inbound and outbound phone support for top-tier airline loyalty members, managing flight reservations, car rentals, and hotel packages with consistent service excellence.
- Represented the airline at airport terminals across multiple cities/states to market products and bundles, leveraging customer engagement skills to increase adoption.
- Supervised 40 customer service representatives, ensuring adherence to service standards and enhancing team performance.
- Owned escalations and service inquiries via phone, email, and webforms; performed end-to-end incident management by investigating issues, coordinating with service providers, and driving timely resolution.
- Accurately entered and maintained customer data and multi-segment itineraries in the airline reservations platform, ensuring policy compliance and data integrity.
- Provided evening shift leadership coverage in the manager's absence, prioritizing workloads, mentoring agents, and ensuring adherence to manager daily office goals.
- Assisted in onboarding and training on new marketing technologies, creating quick-reference guides and live demos to accelerate adoption.
- Diagnosed and resolved computer/data issues and program errors, serving as primary resource for system workflows and enhancing team efficiency.
- Maintained comprehensive knowledge of client contracts and operational procedures, providing accurate guidance and ensuring compliance across services.
North Carolina 1st Lt Presiding Officer at N.C. State Grand Lodge (1994-03 – 1998-12)
Supervised 12 masonic lodges, 36 chapters, and 1,250 members across North Carolina to ensure operational integrity and member engagement.
- Ensured adherence to governance and operational standards by overseeing local lodge activities and addressing compliance issues.
- Conducted official visits to lodges for compliance checks and member support.
- Organized and presided over state-level masonic events and ceremonies.
- Liaised between local lodges and grand lodge to enhance communication and foster collaboration.
- Provided mentorship to lodge officers to enhance leadership capabilities.
- Promoted masonic principles through community outreach initiatives and educational programs.
- Prepared and submitted quarterly state reports to national organization.
Presiding Officer at Masonic Lodge (1987-08 – 1998-12)
- Supervised 48 lodge members during meetings and activities.
- Preside over lodge meetings and ensure they run smoothly and efficiently.
- Uphold and enforce the laws and regulations of the lodge and Grand Lodge.
- Foster a spirit of brotherhood and harmony among lodge members.
- Compiled and submitted lodge quarterly reports to Masonic state and national secretary, ensuring accurate communication and compliance.
- Represent the lodge at official functions and in the community.
- Oversaw lodge budget and expenditures, maintaining financial health and accountability.
Owner/Inspector at Inspector Houselook Property Inspection Services (1991-01 – 1998-01)
- Perform visual inspection of the physical structure of the homes using narrative and checklist reports for investors and homebuyers.
- Inspection of Section 8 properties for private ownership of residential buildings.
- Using great customer skills with homebuyers and sellers on any deficiencies and recommendations of the property inspected.
- Provided oversight to one inspector, facilitating efficient inspection processes.
- Managed customer service operations, addressing public inquiries and concerns.
- Managed public relations and corporate communications with realtors and homebuyers.
Assistant Manager at Kentucky Fried Chicken (1988-01 – 1990-01)
- Lead and motivate a team of 25 employees to ensure that all customer service standards are met.
- Oversaw daily operations, ensuring compliance in food preparation, cash handling, inventory management, and staffing levels.
- Ensure the restaurant is operating efficiently, meeting all health and safety regulations, and adhering to company policies and procedures.
- Interview, hire and train new team members.
- Facilitated monthly meetings to align team on store goals and production scores.
- Developed weekly/monthly marketing plans to enhance visibility of restaurant's products and services.
- Delivered exceptional customer service to enhance client satisfaction.
- Handle customer complaints and inquiries in a professional manner.
