Terri Soukup

Strategic and compassionate General Manager with 25+ years of leadership experience across healthcare, social services, and non-profit sectors. Proven track record in operational oversight, team leadership, business development, crisis management, and program implementation. Recognized for strong public communication skills, regulatory awareness, and the ability to stabilize and grow complex organizations while maintaining person-centred service delivery.

General Manager at Chartwell Pinewood Retirement Residence (2022-01 – Present)

• Provide overall leadership for a 45-suite retirement residence
• Oversee operations, staffing, resident services, and regulatory compliance
• Drive occupancy, sales initiatives, and community outreach
• Manage budgets, financial performance, and resident accounts
• Lead department heads and interdisciplinary teams
• Ensure high standards of resident care, safety, and satisfaction
• Manage family relations, issue resolution, and crisis situations

Counsellor at Private Practice (Self-Employed) (2020-01 – Present)

• Provide confidential counselling for individuals impacted by human trafficking and substance use
• Deliver trauma-informed support, life coaching, and addiction recovery services
• Coordinate referrals and collaborate with community agencies

Program Manager — Anti-Human Trafficking Initiative at Robert/Smart Centre (2021-01 – 2022-12)

• Developed and launched a comprehensive anti-human trafficking program, still in operations
• Established operational protocols and service delivery framework
• Created and implemented a 24-hour support line
• Built partnerships with law enforcement and social agencies

Human Resources Consultant at Priority Patient Transfer (2018-01 – 2024-12)

• Provided HR consulting services, policy development, and compliance guidance
• Developed organizational protocols and WSIB processes
• Facilitated staff mediation and conflict resolution

Director of Client Services (Contract) at Distress Centre of Ottawa and Region (2018-01 – 2019-12)

• Directed operational delivery of crisis and support services
• Oversaw program development and service quality
• Supervised staff and volunteers

Vice President of Operations at Helping Hands Seniors Care (2015-01 – 2018-12)

• Oversaw daily operations of senior care services
• Supervised management team and staff performance
• Led program development and service expansion
• Ensured regulatory compliance and quality standards
• Winner of Mentorship award 2015-2018

Instructor — Addictions & Community Services / Law Enforcement at Everest College (2013-01 – 2015-12)

• Delivered post-secondary instruction and curriculum support
• Coordinated practicum placements with community partners
• Provided administrative and academic support

Executive Director at Council of Elizabeth Fry Societies of Ontario (2012-01 – 2013-12)

• Advocated provincially for criminalized women
• Secured funding through grants and proposals
• Coordinated services across nine member societies
• Liaised with correctional institutions and government bodies

Assistant Executive Director at Elizabeth Fry Society of Simcoe County (2003-01 – 2012-12)

• Managed staff, budgets, and program operations
• Led fundraising and grant acquisition initiatives
• Expanded youth programming from $15K to $305K
• Represented the organization in media and public forums

Addictions Counsellor at Barrie Addictions Services (2003-01 – 2006-12)

• Provided withdrawal support and crisis counselling
• Facilitated group therapy sessions
• Maintained accurate clinical documentation

Server & Event Coordinator at Michael & Marion's (1999-01 – 2007-12)

• Managed events, inventory, and administrative functions

Diploma in Addictions Caseworker – McMaster University

Diploma in Addictions Worker (Honours) – CDI College

Diploma in Tourism Management – Georgian College